As Account Team Members build relationships with clients, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, […]
Critical thinking is the foundation of most essential workplace skills including problem-solving, decision making, leadership, and strategic thinking. In this course, participants will learn ways to find new solutions, tips […]
There are difficult people everywhere, and everyone has to deal with them. There will always be coworkers, managers, or customers who push you over the edge. The good news is […]
This half-day course will provide you with techniques for dealing with interruptions, distractions, and other stressors while learning principles that will enable you to establish a system that will help […]
This course will familiarize students with Excel, helping them to learn how to create, entering and editing text, values, and formulas and how to save workbooks. They will learn to […]
Every day supervisors deal with employment situations that, if not handled responsibly and legally, can result in serious consequences, including penalties or lawsuits. Regardless of your experience as a supervisor, […]
Course Description: Performance appraisals often evoke mixed feelings—some managers anticipate them, while others feel a sense of dread. Regardless of your stance, these reviews are pivotal moments to drive employee […]
Delegation and empowerment are essential leadership skills for managers. Delegation is a straightforward means of assigning tasks. Done effectively, it can be motivating. Empowerment is giving employees more autonomy with […]
This course offers an introduction and review to the legal and regulatory compliance issues that persons in human resources or supervisory positions deal with on a day-to-day basis. The roles […]
Why settle for standard public training when you can have a custom program that would include your Mission, Vision, and Company Values? Imagine a program that tailors the workshop and activities to the market you serve! If this sounds appealing, call your AAIM Account Executive today to explore the possibilities.
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