Member Fees: $149

Non-Member Fees: $249

Course Overview

As Account Team Members build relationships with clients, they are challenged to consistently provide Exceptional Customer Service Skills. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for improving Customer Communication with all Clients.

At the end of the course, you will be able to:

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HRCI 2024 Approved Provider logo

HRCI Accreditation:

Recertification Credit Hours: 2.0
Specified Credit Hours: HR


SHRM Recertification Provider logo

SHRM Accreditation:

Professional Development Credits Awarded: 2.0


National Registry of CPE Sponsors logo

CPE Accreditation:

Professional Development Credits Awarded: 2.0 Recommended

AAIM Employers’ Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

Course Dates

Course Date and Time

Start Date: 06/14/2024 09:00 AM CDT
End Date: 06/14/2024 11:00 AM CDT

This Event is not available.

Course Date and Time

Start Date: 08/20/2024 09:00 AM CDT
End Date: 08/20/2024 11:00 AM CDT
Register Now

Course Date and Time

Start Date: 10/23/2024 09:00 AM CDT
End Date: 10/23/2024 11:00 AM CDT
Register Now