Member Fees: $149
Non-Member Fees: $249
As Account Team Members build relationships with clients, they are challenged to consistently provide Exceptional Customer Service Skills. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for improving Customer Communication with all Clients.
At the end of the course, you will be able to:
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Recertification Credit Hours: 3.5
Specified Credit Hours: HR
Professional Development Credits Awarded: 3.5
Professional Development Credits Awarded: 4.5 Recommended
AAIM Employers’ Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.