Exceptional Customer Service LIVE ONLINE

Course Overview

As Account Team Members build relationships with clients, they are challenged to consistently provide Exceptional Customer Service Skills. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for improving Customer Communication with all Clients.

At the end of the course, you will be able to:

• Understand the 3 Pillars of Exceptional Customer Service
• Learn Best Practices for Managing Difficult Clients
• Apply Assertive Communication Keys to Build Client Relationships
• Review Fundamentals for Writing Clear and Concise Emails
• Share Phone Etiquette Best Practices to Improve Client Communication

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HRCI Accreditation:

Recertification Credit Hours: 2.0
Specified Credit Hours: HR

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SHRM Accreditation:

Professional Development Credits Awarded: 2.0

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CPE Accreditation:

Professional Development Credits Awarded: 2.0 Recommended

AAIM Employers’ Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.