Member Fees: $429

Non-Member Fees: $599

Productive Conflict Course Overview

Course Length: Half Day

Conflict is an inevitable part of workplace relationships and it can also be productive.  Your conflict interactions may be influenced by other factors such as hierarchy, culture, business atmosphere, as well as personal experiences.  Learning about people’s DiSC communication styles can help you understand their conflict behaviors and how they may differ from your own.

What is a DiSC Assessment? 
DiSC® is a personal assessment tool used by more than one million people every year to help improve teamwork, communication, and productivity in the workplace.

Productive Conflict with DiSC® helps participants improve self-awareness around conflict behaviors. Rather than focus on a step-by-step process for conflict resolution, Productive Conflict provides participants with techniques to curb destructive behaviors and effectively respond to conflict situations.

The program features an exploration of DiSC® in a conflict context, provides an opportunity for participants to explore their destructive conflict responses, and offers them a method for making more productive choices in their response to conflict.

With Productive Conflict, learners will:

Module 1: DiSC in Conflict. Participants discover how DiSC styles affect their own and
others’ conflict behaviors.
Module 2: Destructive Responses. Participants learn how their thoughts can conflict
behaviors and what thoughts and behaviors might be typical for them.
Module 3: Changing Your Response. Participants learn how to “catch” and reframe their
thoughts, which can help them choose more productive behaviors in conflict.

Pre-Work Note: Participants will be asked to complete an on-line DiSC Profile prior to the event. THEREFORE, registration for this event will close approximately two weeks prior to the start date.

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HRCI Accreditation:

Recertification Credit Hours: 4.0
Specified Credit Hours: HR

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SHRM Accreditation:

Professional Development Credits Awarded: 4.0

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CPE Accreditation:

Professional Development Credits Awarded: 4.0 Recommended

AAIM Employers’ Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: