New managers and supervisors are often not prepared for the challenges that come with being responsible for managing others. In this course, participants will learn that succeeding in a supervisory role requires more than operational expertise – it takes understanding the expectations others have of you, learning to balance operational and personnel demands, establishing your […]

Hiring the right person for the job is instrumental in today’s ever-changing business world. In this class, supervisors will learn how to use an interviewing process that focuses on past behavior is the best predictor of future behavior. Attendees will learn how to gather more in-depth knowledge about applicants, make more informed hiring decisions, and select […]

Unlock the power of Microsoft 365 Copilot Chat for your everyday work—even if you haven’t paid for the Copilot subscription! Copilot Chat is now built into Outlook, Word, Excel, and more, so you get a seamless chat experience across all your favorite apps. In this focused 2-hour class, you’ll learn how to craft effective prompts […]

Hiring the right person for the job is instrumental in today’s ever-changing business world. In this class, you will learn how to use the behavioral interviewing process; a method based on the theory that past behavior is the best predictor of future performance. You will learn how to gather more in-depth knowledge about applicants, make […]

Course Description:Performance appraisals often evoke mixed feelings—some managers anticipate them, while others feel a sense of dread. Regardless of your stance, these reviews are pivotal moments to drive employee growth, enhance team performance, and bolster organizational success.In this course, you’ll learn how to transform performance reviews from a necessary task into a powerful tool for […]

Critical thinking is the foundation of most essential workplace skills including problem-solving, decision making, leadership, and strategic thinking. In this course, participants will learn ways to find new solutions, tips to avoid emotional thinking, and methods to work together more efficiently. For more information or to register, go to https://aaimea.org/courses/critical-thinking-skills/  

This course offers a review of the Employment Process within organizations and examines the issues & challenges that persons in human resources deal with on a day-to-day basis.

Effectively managing your email inbox can be key time management and increased productivity. The most effective email users are seen as more reliable and accessible just by following a few best practices that prevent email from overwhelming them. During this course, attendees will learn the three strategies to pull you off the hamster wheel of […]

This course offers a review of the role of HR as the administrator of Unemployment, Worker’s Compensation and other claims. It will examine Federal Laws & the requirements Human Resource departments must follow regarding these benefits and claims.

Whether prospecting over the phone with a cold call or in person through a drop-in, hearing the proverbial slam of the door on your attempt at contact can be discouraging. But managing the expected resistance doesn’t have to be difficult. In fact, it can be fun! In this course, we’ll determine top prospecting objections you’re facing now […]

Leaders are tasked with ‘motivating’ people and building engagement, but doing so can be difficult. In this workshop, we’ll identify the factors that affect employee performance in the 21st-century workplace and how you can make an impact.

Every day supervisors deal with employment situations that, if not handled responsibly and legally, can result in serious consequences, including penalties or lawsuits. Regardless of your experience as a supervisor, you can always benefit from learning more, or refreshing your memory, about essential employment law.

As 2026 progresses, employers are operating in a legal environment shaped by federal agency realignment, significant court decisions, and rapid state-level legislative activity. Compliance is no longer static. The decisions organizations make now will directly influence risk exposure, workforce practices, and operational stability. In this focused legal update, Burt Garland of Ogletree Deakins will analyze current […]

The legal environment affecting employers has shifted dramatically — federal enforcement priorities, new legislation, and accelerating court decisions are rewriting the rules in real time. On April 20, Burt Garland of Ogletree Deakins delivers a focused two-hour briefing covering NLRB, EEOC, and DOL developments, the One Big Beautiful Bill Act, key Supreme Court decisions, and […]

Uncovering a top level need may not be difficult, but what compels a client to buy? It’s not a price reduction, flashy packaging or an incentive. It’s open communication that allows the buyer to self-realize the impact of their challenges and/or goals. Following a connection driven, highly repeatable conversation structure will allow you to not […]

Participants will learn an introduction to postings, recordkeeping and retention, immigration law and access to personnel files. This session will serve as a guide for participants as well as reference materials when situations arise that are not part of the normal operations with the business.

Equip yourself with the knowledge and tools to distinguish between mere compliance and ethics, emphasizing how ethical practices contribute to long-term organizational success. Explore HR’s unique position as both a steward and advocate for integrity, transparency, and fairness in the workplace. The course delves into common unethical behaviors, from favoritism and conflicts of interest to […]

New managers and supervisors are often not prepared for the challenges that come with being responsible for managing others. In this course, participants will learn that succeeding in a supervisory role requires more than operational expertise – it takes understanding the expectations others have of you, learning to balance operational and personnel demands, establishing your […]

Emotional Intelligence or EI is the ability to recognize your emotions, understand them, and see how they affect those around you. Having high emotional intelligence also means you understand other people’s emotions. This allows you to manage your relationships better and avoid potential conflicts. In this course, we will explore tactics to understand moods & […]

Performance appraisals can be an effective part of a performance management system, which includes planning, coaching, and evaluation. How do you feel about performance appraisals? Some people look forward to them; others dread them. Regardless of how you feel about them as a manager, conducting performance appraisals is one of the most important opportunities you will […]

Coaching is an integral part of success at all levels of management. As a supervisor, you are only as good as your people and the work they produce. Within today’s competitive and results-focused environments, coaching is a highly visible and positive demonstration of your commitment to ongoing personal development and performance improvement.   At the […]

This course offers a review of the role of HR Manager and Training within the organization. It will examine Training & Organization Development goals and practices in the success of a company.

In this program we will introduce you to the essential skills you need to be successful in your role.

Unlock the full potential of Copilot by learning advanced customization and agentic AI features in this focused 2-hour course. Discover how to tailor Copilot to match your personal work style and communication preferences, making it an even more effective partner in your daily tasks. Through interactive demonstrations and hands-on activities, you’ll learn how to adjust […]

Every day supervisors deal with employment situations that, if not handled responsibly and legally, can result in serious consequences, including penalties or lawsuits. Regardless of your experience as a supervisor, you can always benefit from learning more, or refreshing your memory, about essential employment law.