This course offers a review of the role of Human Resources in managing wage & salary structure for the organization. It will examine compensation objectives as well as legal requirements that persons in human resources must consider.

Communication is the most powerful tool a leader has to effectively manage and guide performance that creates results. Like any skill, we can all get better at delivering our messages and understanding others. In this session, we will focus on building the skills that will make you a more powerful and persuasive communicator.

This course will familiarize students with Excel, helping them to learn how to create, entering and editing text, values, and formulas and how to save workbooks. They will learn to move and copy data and formulas, and work with ranges (contiguous versus non-contiguous), rows, and columns. Students will also learn to use simple functions and […]

The way that consumers and businesses buy has changed drastically over the past few years. Gone are the days of high-pressure techniques, get-it-right-now deals or complex ROI calculations. Working with today’s more informed buyer requires a bit more finesse. Selling on value and highlighting the benefits has never been more important.   At the end […]

As Account Team Members build relationships with clients, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for […]

As a Leader, Mentor, or Team Member, managing important conversations well is a critical aspect of your role. This four-part series is focused on all aspects of Business Conversations. This series is designed to enhance the participants’ ability to manage conflict within a team, provide effective coaching to members of the team, lead challenging discussions and […]

Presentation Skills is an interactive course designed to help professionals speak efficiently and effectively by teaching ways to prepare and deliver presentations, and engage audiences. This course provides an encouraging environment where participants can “get their feet wet” in the art of public speaking. For more information or to register, go to https://aaimea.org/courses/presentation-skills/  

We all face this daily challenge: too much to do and not enough time to do it. Do you feel overwhelmed by your workload? Do you wish that you could just stop the flood of emails, voicemails, interruptions, and meetings?   This course is all about helping you find better ways to effectively deal with […]

Coaching is an integral part of success at all levels of management. As a supervisor, you are only as good as your people and the work they produce. Within today’s competitive and results-focused environments, coaching is a highly visible and positive demonstration of your commitment to ongoing personal development and performance improvement.

This course offers a review of the role of Human Resources in communicating with employees. It will examine best practices, issues & challenges that persons in human resources deal with on a day-to-day basis when communicating with employees.

To be successful in today’s challenging workplace, you must be able to communicate effectively and efficiently. This course teaches key communication skills that helps you speak, write, and behave in an assertive way. In addition, the course provides key strategies for overcoming mental roadblocks while building confidence, and gives you relationship strategies that build rapport […]

This 2-hour training session is the perfect starting point for anyone curious about Microsoft’s new AI assistant, especially HR professionals looking to streamline their workflows.   You’ll discover how Microsoft 365 Copilot can become your everyday productivity partner. 

This Excel course is a day of finding ways to save time and energy digging into your data to get the desired result. You will be introduced to various functions that will quickly condense substantial amounts of data through a Pivot Table, pull out specific data through VLOOKUPs, conditional and logical functions, and save time […]

Negotiation is the process by which you resolve the differences between parties in a manner that provides a positive outcome for all groups, and leaves everyone looking forward to working together again. Negotiating effectively and at the appropriate time are keys to driving results. This course covers processes and skills for preparing and leading successful […]

Copilot Basics & AI Fundamentals is the perfect starting point for anyone curious about Microsoft’s new AI assistant. In this focused 2-hour class training session, you’ll discover how Microsoft 365 Copilot can become your everyday productivity partner. We’ll demystify what Copilot is and show you how it works within Word, Excel, PowerPoint, Outlook, and Teams. […]

The ability to work with and influence others is a key workplace skill. This program provides in-depth training on the sound use of tactics to influence work behavior and attitudes in an upward, lateral and downward direction. You will identify your preferred approach and learn how to flex your style according to the context and […]

This course will familiarize students with Excel, helping them to learn how to create, entering and editing text, values, and formulas and how to save workbooks. They will learn to move and copy data and formulas, and work with ranges (contiguous versus non-contiguous), rows, and columns. Students will also learn to use simple functions and […]

Leaders are tasked with ‘motivating’ people and building engagement, but doing so can be difficult. In this course, participants will learn ways to help build employee engagement and performance, as well as leadership styles that can influence motivation and build positive behaviors. For more information or to register, go to https://aaimea.org/courses/motivational-skills-leaders/  

Many new leaders are challenged by the volume of tasks and responsibilities that need to be resolved daily and weekly. These challenges affect the need to create vision and direction for a team or an organization. In order to be successful, leaders must plan and be proactive as it relates to time management. Participants will develop […]

Delegation and empowerment are essential leadership skills for managers. Delegation is a straightforward means of assigning tasks. Done effectively, it can be motivating. Empowerment is giving employees more autonomy with the aim of developing their commitment and expertise. Put together delegation and empowerment and there are wide-ranging benefits for the manager, the employees, and their […]