Building on the skills and concepts taught in Outlook Level 1, students will learn how to customize Outlook, use Quick Steps, create Folder pane shortcuts, customize their messages and signatures, and set up automatic replies. Then, students will learn how to set rules for organizing messages and use advanced techniques for managing and maintaining their […]

New managers and supervisors are often not prepared for the challenges that come with being responsible for managing others. In this course, participants will learn that succeeding in a supervisory role requires more than operational expertise – it takes understanding the expectations others have of you, learning to balance operational and personnel demands, establishing your […]

High-performance teams don’t just happen, they take work on the part of the leader and the team members. Just like any group, some teams seem to function well, and others seem to struggle along going from one crisis to another. In this session, we’ll review how you as a leader – along with your team members […]

Participants will learn an introduction to postings, recordkeeping and retention, immigration law and access to personnel files. This session will serve as a guide for participants as well as reference materials when situations arise that are not part of the normal operations with the business.

HR Strategy: Driving Employee Engagement Keeping employees engaged has become more challenging than ever with the evolving nature of the workplace. While it’s not just up to HR to keep employees engaged, the HR Team has a specific role in driving the strategy to help promote and facilitate employee engagement. This course will review the benefits of an […]

Excel Tips & Tricks can significantly increase productivity and efficiency by allowing you to work smarter and faster. Learning Excel tips is highly beneficial for anyone working with data or spreadsheets regularly. Understanding keyboard shortcuts, formula shortcuts, data manipulation techniques, and data analysis features can save time and reduce errors. Given its myriad features, we […]

Effectively managing your email inbox can be key time management and increased productivity. The most effective email users are seen as more reliable and accessible just by following a few best practices that prevent email from overwhelming them. During this course, attendees will learn the three strategies to pull you off the hamster wheel of […]

Everyone can be guilty of procrastinating from time to time and putting off unpleasant tasks. However, the habitual cycle of putting things off and slacking until the last minute, and the feeling of guilt that comes out of it, is something procrastinators often struggle with. This course goes beyond just the standard to-do list to […]

Our interactions with each other in the workplace should be respectful and professional.  This program will help to ensure that all managers and employees know how to conduct themselves in a manner that creates and maintains a respectful harassment-free and discriminatory-free work environment.