KLS: Mastering Conflict Resolution LIVE ONLINE

Course Overview

Mastering Conflict Resolution

The constructive handling of disagreement is central to personal satisfaction and organizational effectiveness. Improved skills in managing interpersonal differences will enrich your work, your relationships and your career.
Every encounter with someone whose ideas, approaches and strategies differ from our own offers the potential for friction, wasted time, bruised feelings, and looking foolish.
Mishandling differences leaves emotional scars, diverts energy from where it’s really needed and undermines morale. No wonder so many people walk away from disagreement.
Despite the risk of pain and irritation, the rewards for handling disagreement constructively are gratifying and result in improved decision making.

Following this course, attendees will be able to:

• Distinguish the difference between productive and unproductive conflict
• Identify sources of conflict
• Resolve conflict between you and others
• Identify and select appropriate conflict management strategies
• Use mediation techniques to resolve conflict between others

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HRCI Accreditation:

Recertification Credit Hours: 1.5
Specified Credit Hours: HR

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SHRM Accreditation:

Professional Development Credits Awarded: 1.5

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CPE Accreditation:

Professional Development Credits Awarded: 1.5 Recommended

AAIM Employers’ Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.