AAIM St. Louis Office

Making the jump from individual contributor to manager is one of the toughest career challenges an employee can face; it requires a new mindset and new skills. New managers no longer focus only on their personal workload – they need to know how to lead their teams to maximum productivity.

Making the transition from team member to team lead can be challenging. This course helps you assess and develop your leadership skills, discover practical and proven ways to effectively communicate, motivate and train others, and increase your personal effectiveness and professional reputation. As a work lead, your team’s success is your success. For more information […]

You've got the basics of supervising down. The next step is to refine your skills and add new ones to move up to being an exceptional Supervisor. This 3-Day series course is designed to provide those next level management skills for Supervisors who have been through AAIM's Supervisor Essentials course. Participants will be exposed to […]

Participants will learn an introduction to postings, recordkeeping and retention, immigration law and access to personnel files. This session will serve as a guide for participants as well as reference materials when situations arise that are not part of the normal operations with the business.

Uncovering a top level need may not be difficult, but what compels a client to buy? It’s not a price reduction, flashy packaging or an incentive. It’s open communication that allows the buyer to self-realize the impact of their challenges and/or goals. Following a connection driven, highly repeatable conversation structure will allow you to not […]

Pivot tables are the perfect solution when summarizing and analyzing large amounts of data. You can access a whole new information set in just a few clicks. Pivot tables extract meaning from that seemingly endless jumble of numbers on your screen. It lets you group your data differently to draw helpful conclusions more quickly. If […]

Clear, objective documentation is one of the most important tools a supervisor can use to protect themselves, support team accountability, and partner effectively with HR. This practical course is designed to help supervisors understand when and how to document employee issues—without overcomplicating the process or turning it into legalese.

As Account Team Members build relationships with clients, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for […]

Hiring the right person for the job is instrumental in today’s ever-changing business world. In this class, you will learn how to use the behavioral interviewing process; a method based on the theory that past behavior is the best predictor of future performance. You will learn how to gather more in-depth knowledge about applicants, make […]

The Family and Medical Leave Act (FMLA) has been around for over a decade yet it continues to cause confusion and questions as to how to keep compliant. Detailed regulations and numerous legislative and regulatory changes have made it extremely difficult for Human Resources to administer. This class will help you and your organization overcome […]