Member Fees: $199

Non-Member Fees: $299

Course Overview

As Account Team Members build relationships with clients, they are challenged to consistently provide Exceptional Customer Service Skills. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for improving Customer Communication with all Clients.

At the end of the course, you will be able to:

For Cancellation/Reschedule and Inclement Weather Policy please click HERE

HRCI Accreditation:

Recertification Credit Hours: 2.0
Specified Credit Hours: HR

SHRM Accreditation:

Professional Development Credits Awarded: 2.0

CPE Accreditation:

Professional Development Credits Awarded: 2.0 Recommended

AAIM Employers’ Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: