Communication is the most powerful tool a leader has to effectively manage and guide performance that creates results. Like any skill, we can all get better at delivering our messages and understanding others. In this session, we will focus on building the skills that will make you a more powerful and persuasive communicator.

This course offers a review of the role of Human Resources in managing wage & salary structure for the organization. It will examine compensation objectives as well as legal requirements that persons in human resources must consider.

Experience a new era of project management with Copilot + Microsoft Planner. In this innovative training session, you'll discover how Microsoft Planner not only helps organize group tasks and bring project teams together but also becomes more powerful with integrated AI capabilities. With Copilot acting as an intelligent assistant, it's like adding an expert team […]

This course will familiarize students with Excel, helping them to learn how to create, entering and editing text, values, and formulas and how to save workbooks. They will learn to move and copy data and formulas, and work with ranges (contiguous versus non-contiguous), rows, and columns. Students will also learn to use simple functions and […]

As Account Team Members build relationships with clients, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for […]

As a Leader, Mentor, or Team Member, managing important conversations well is a critical aspect of your role. This four-part series is focused on all aspects of Business Conversations. This series is designed to enhance the participants’ ability to manage conflict within a team, provide effective coaching to members of the team, lead challenging discussions and […]

Presentation Skills is an interactive course designed to help professionals speak efficiently and effectively by teaching ways to prepare and deliver presentations, and engage audiences. This course provides an encouraging environment where participants can “get their feet wet” in the art of public speaking. For more information or to register, go to https://aaimea.org/courses/presentation-skills/ 

We all face this daily challenge: too much to do and not enough time to do it. Do you feel overwhelmed by your workload? Do you wish that you could just stop the flood of emails, voicemails, interruptions, and meetings?   This course is all about helping you find better ways to effectively deal with […]