As a Sales Team member, you constantly have opportunity to use Value Added Selling to share the benefits of your Products and Services, your organization, and yourself. A clear Elevator Speech can help you quickly share your broad value with Prospects and Clients. In addition, you are challenged by the Objections that clients have as you attempt […]

A case-law-driven session covering the first 72 hours of any leave, accommodation, or injury request. Three real cases — facts, ruling, where the employer went wrong, and how to apply the lesson in your workplace. The teaching happens live; a short pre-session brief is sent approximately one week before so you walk in oriented to […]

A case-law-driven session covering the first 72 hours of any leave, accommodation, or injury request. Three real cases — facts, ruling, where the employer went wrong, and how to apply the lesson in your workplace. The teaching happens live; a short pre-session brief is sent approximately one week before so you walk in oriented to […]

A two-part case-law-driven series covering the full lifecycle of a leave or accommodation request — from initial intake through return-to-work and termination decisions. Six real cases across two sessions. Each case is taught the same way: facts, ruling, where the employer went wrong, and how to apply the lesson in your workplace. Short pre-session briefs […]

A two-part case-law-driven series covering the full lifecycle of a leave or accommodation request — from initial intake through return-to-work and termination decisions. Six real cases across two sessions. Each case is taught the same way: facts, ruling, where the employer went wrong, and how to apply the lesson in your workplace. Short pre-session briefs […]

To be successful in today’s challenging workplace, you must be able to communicate effectively and efficiently. This course teaches key communication skills that helps you speak, write, and behave in an assertive way. In addition, the course provides key strategies for overcoming mental roadblocks while building confidence, and gives you relationship strategies that build rapport […]

Understanding bias in the workplace is the first step to managing it. This course defines bias, describes how it affects the workplace and encourages learners to use that knowledge to reduce the negative effects of bias.

Copilot for Communication and Collaboration: Ready to work smarter and faster with your inbox and meetings? Join this focused 2-hour class and discover how Microsoft 365 Copilot in Outlook and Teams can help you manage emails, meetings, and chats with ease. Stop spending hours sorting through email threads and taking notes—Copilot effortlessly summarizes conversations, drafts […]

The constructive handling of disagreement is central to personal satisfaction and organizational effectiveness. Improved skills in managing interpersonal differences will enrich your work, your relationships, and your career. Every encounter with someone whose ideas, approaches, and strategies differ from our own offers the potential for friction, wasted time, bruised feelings, and looking foolish. Mishandling differences […]

This course offers a review of the role of HR Manager and Training within the organization. It will examine Training & Organization Development goals and practices in the success of a company.