This course offers an introduction and review to the legal and regulatory compliance issues that persons in human resources or supervisory positions deal with on a day-to-day basis. The roles that HR can play within an organization will be explored.

Clear, objective documentation is one of the most important tools a supervisor can use to protect themselves, support team accountability, and partner effectively with HR. This practical course is designed to help supervisors understand when and how to document employee issues—without overcomplicating the process or turning it into legalese.

As a Leader, Mentor, or Team Member, managing important conversations well is a critical aspect of your role. This four-part series is focused on all aspects of Business Conversations. This series is designed to enhance the participants’ ability to manage conflict within a team, provide effective coaching to members of the team, lead challenging discussions and […]

Every relationship, both personal and professional, is dependent upon communication. Successful projects and businesses depend on people accurately understanding one another. In this course, participants will learn to communicate with clarity, eliminate communication barriers, influence the actions and thoughts of others, and respond assertively. Participants receive a personal DiSC Assessment based on their communication style […]

While most people and organizations enjoy stability and consistency, change is an inescapable fact in our lives. Technology and the economy demand that we adapt to new and different circumstances on a continual basis. In this course, participants will learn the strategies and techniques that can reduce resistance to change and increase the chances of […]

Course Description:Performance appraisals often evoke mixed feelings—some managers anticipate them, while others feel a sense of dread. Regardless of your stance, these reviews are pivotal moments to drive employee growth, enhance team performance, and bolster organizational success.In this course, you’ll learn how to transform performance reviews from a necessary task into a powerful tool for […]

Effective organizations are continually assessing and evaluating the productivity of their employees. By doing so, HR can assist in improving and maximizing the overall organization’s effectiveness. Performance Management is most strategic and effective when it involves every person in the organization with HR driving the processes. This class will help HR professionals understand how to develop a strategy […]

As a Leader, Mentor, or Team Member, managing important conversations well is a critical aspect of your role. This two-part series is focused on all aspects of Business Conversations. This series is designed to enhance the participants’ ability to manage conflict within a team, provide effective coaching to members of the team, lead challenging discussions and […]

As Account Team Members build relationships with clients, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for […]