This 2-part series helps the non-assertive speak up and the aggressive tone down for more productive work relationships. It offers practical ways to express yourself and influence people without being pushy […]

The Family and Medical Leave Act (FMLA) has been around for over a decade yet it continues to cause confusion and questions as to how to keep compliant. Detailed regulations […]

This course will teach students how to work with large worksheets in Microsoft Excel and use multiple worksheets and workbooks efficiently. It will show how to link information from different […]

Over 80% of sales typically occur between the 5th and 12th contact. But with so many connection points required to close business, it can be very challenging to ensure no client […]

This course offers a review of the role of HR as the administrator of Unemployment, Worker’s Compensation and other claims. It will examine Federal Laws & the requirements Human Resource […]

Pivot tables are the perfect solution when summarizing and analyzing large amounts of data. You can access a whole new information set in just a few clicks. Pivot tables extract […]

Every relationship, both personal and professional, is dependent upon communication. Successful projects and businesses depend on people accurately understanding one another. In this course, participants will learn to communicate with […]

This half-day course will provide you with techniques for dealing with interruptions, distractions, and other stressors while learning principles that will enable you to establish a system that will help […]

There are difficult people everywhere, and everyone has to deal with them. There will always be coworkers, managers, or customers who push you over the edge. The good news is […]