Conflict happens. It’s a fact of life. But did you know that it can actually be helpful and productive if handled the right way? When emotions like fear, anger, resentment […]

Every relationship, both personal and professional, is dependent upon communication. Successful projects and businesses depend on people accurately understanding one another. In this course, participants will learn to communicate with […]

There are difficult people everywhere, and everyone has to deal with them. There will always be coworkers, managers, or customers who push you over the edge. The good news is […]

Performance appraisals can be an effective part of a performance management system, which includes planning, coaching, and evaluation. How do you feel about performance appraisals? Some people look forward to them; […]

While most people and organizations enjoy stability and consistency, change is an inescapable fact in our lives. Technology and the economy demand that we adapt to new and different circumstances […]

Everyone can be guilty of procrastinating from time to time and putting off unpleasant tasks. However, the habitual cycle of putting things off and slacking until the last minute, and […]

This 2-part series helps the non-assertive speak up and the aggressive tone down for more productive work relationships. It offers practical ways to express yourself and influence people without being pushy […]

Every day supervisors deal with employment situations that, if not handled responsibly and legally, can result in serious consequences, including penalties or lawsuits. Regardless of your experience as a supervisor, […]

As a Leader, Mentor, or Team Member, managing important conversations well is a critical aspect of your role. This four-part series is focused on all aspects of Business Conversations. This series […]