An effective letter or email informs, persuades, and impresses your reader. This class provides various methods for writing efficiently, avoiding pitfalls to written communication like passive sentences, wordiness, overuse of […]

As a Sales Team member, you constantly have opportunity to use Value Added Selling to share the benefits of your Products and Services, your organization, and yourself. A clear Elevator Speech […]

Performance appraisals can be an effective part of a performance management system, which includes planning, coaching, and evaluation. How do you feel about performance appraisals? Some people look forward to them; […]

Strategic HR: HR Metrics & Analytics Knowing your business as an HR Professional is key to getting what you need to improve your teams and overall organization. The best HR teams measure […]

Conflict happens. It’s a fact of life. But did you know that it can actually be helpful and productive if handled the right way? When emotions like fear, anger, resentment […]

Coaching is an integral part of success at all levels of management. As a supervisor, you are only as good as your people and the work they produce. Within today’s […]