The way that consumers and businesses buy has changed drastically over the past few years. Gone are the days of high-pressure techniques, get-it-right-now deals or complex ROI calculations. Working with today’s more informed buyer requires a bit more finesse. Selling on value and highlighting the benefits has never been more important.At the end of this […]

Delegation is not only a way of increasing your personal productivity–if used effectively, but delegation can also be a useful tool for training, coaching, and empowering employees. Successful delegation requires thorough planning, clear communication, structured follow-up, and feedback. This course will take a look at some of the issues surrounding delegation and ways of improving […]

HR professionals and business owners alike know that understanding the latest employment law developments can make or break an organization. This course will provide you with the latest news and updates in employment law and provide you with practical guidance in responding to day-to-day employee situations. Participants will learn the latest Supreme Court decisions, NLRB’s […]

This course offers a review of the role of Human Resources in managing wage & salary structure for the organization. It will examine compensation objectives as well as legal requirements that persons in human resources must consider.

The constructive handling of disagreement is central to personal satisfaction and organizational effectiveness. Improved skills in managing interpersonal differences will enrich your work, your relationships, and your career. Every encounter with someone whose ideas, approaches, and strategies differ from our own offers the potential for friction, wasted time, bruised feelings, and looking foolish. Mishandling differences […]

HR professionals and business owners alike know that understanding the latest employment law developments can make or break an organization. This course will provide you with the latest news and updates in employment law and provide you with practical guidance in responding to day-to-day employee situations. Participants will learn the latest Supreme Court decisions, NLRB’s […]

HR Strategy: Organizational Strategy & Planning Human Resources professionals can help their organizations evolve and grow from being only reactive to forward thinking and proactive. Organizational strategy helps identify opportunities & challenges, develop measurable goals, and provide a framework for midstream adjustments. These strategies also help all members of the organization to become more accountable and take ownership […]

Understanding bias in the workplace is the first step to managing it. This course defines bias, describes how it affects the workplace and encourages learners to use that knowledge to reduce the negative effects of bias.

Hiring the right person for the job is instrumental in today’s ever-changing business world. In this class, supervisors will learn how to use an interviewing process that focuses on past behavior is the best predictor of future behavior. Attendees will learn how to gather more in-depth knowledge about applicants, make more informed hiring decisions, and select […]