As Account Team Members build relationships with clients, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for […]

Emotional Intelligence or EI is the ability to recognize your emotions, understand them, and see how they affect those around you. Having high emotional intelligence also means you understand other people’s emotions. This allows you to manage your relationships better and avoid potential conflicts. In this course, we will explore tactics to understand moods & […]

PowerPoint is a computer program that allows you to create and show slides to support a presentation. You can combine text, graphics, and multimedia content to create professional presentations. This course covers the essential functions and features of PowerPoint. After an introduction to PowerPoint's components, students will create a presentation, add content; arrange, insert, delete […]

HR Strategy: Driving Employee Engagement Keeping employees engaged has become more challenging than ever with the evolving nature of the workplace. While it’s not just up to HR to keep employees engaged, the HR Team has a specific role in driving the strategy to help promote and facilitate employee engagement. This course will review the benefits of an […]

We all face this daily challenge: too much to do and not enough time to do it. Do you feel overwhelmed by your workload? Do you wish that you could just stop the flood of emails, voicemails, interruptions, and meetings?This course is all about helping you find better ways to effectively deal with these challenges, […]

Adobe InDesign is a desktop publishing and typesetting software application that can be used to create works such as books, newspapers, magazines, flyers, brochures, posters and more.   This course will teach students fundamental concepts, terminology, and the basic features of Adobe InDesign CC. This course is designed for students who want to create professional documents […]

This live, virtual workshop is designed to help members review and update their employee policies with guidance from legal experts and AAIM consultants.  We'll focus on key employee-leave specific policies like PTO, sick time, and attendance while giving participants hands-on support to revise their own documents in real time, all in a collaborative group setting.   Whether you’ve […]

In this program we will introduce you to the essential skills you need to be successful in your role.

Hiring the right person for the job is instrumental in today’s ever-changing business world. In this class, supervisors will learn how to use an interviewing process that focuses on past behavior is the best predictor of future behavior. Attendees will learn how to gather more in-depth knowledge about applicants, make more informed hiring decisions, and select […]