PLEASE NOTE! All Event Times are expressed as Central Time. If you are outside the Central Time Zone, please adjust accordingly.

Exceptional Customer Service LIVE ONLINE 02/28/25

AAIM St. Louis Office 12851 Manchester Rd., Suite 150, St. Louis, MO, United States

As Account Team Members build relationships with clients, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for […]

Critical Thinking Skills ST. LOUIS 03/04/2025

AAIM St. Louis Office 12851 Manchester Rd., Suite 150, St. Louis, MO, United States

Critical thinking is the foundation of most essential workplace skills including problem-solving, decision making, leadership, and strategic thinking. In this course, participants will learn ways to find new solutions, tips to avoid emotional thinking, and methods to work together more efficiently. For more information or to register, go to https://aaimea.org/courses/critical-thinking-skills/  

Working with Difficult People LIVE ONLINE – MARCH 2025

AAIM St. Louis Office 12851 Manchester Rd., Suite 150, St. Louis, MO, United States

There are difficult people everywhere, and everyone has to deal with them. There will always be coworkers, managers, or customers who push you over the edge. The good news is that you don’t have to be their victim. And while you can’t change difficult people, you can communicate with them in such a way they […]

Personal Productivity ST LOUIS 03/04/2025

AAIM St. Louis Office 12851 Manchester Rd., Suite 150, St. Louis, MO, United States

This half-day course will provide you with techniques for dealing with interruptions, distractions, and other stressors while learning principles that will enable you to establish a system that will help you deal with all your commitments, both personal and professional. For more information or to register, go to https://aaimea.org/courses/personal-productivity/  

Legal Side of Supervising ST. LOUIS 03/05/2025

AAIM St. Louis Office 12851 Manchester Rd., Suite 150, St. Louis, MO, United States

Every day supervisors deal with employment situations that, if not handled responsibly and legally, can result in serious consequences, including penalties or lawsuits. Regardless of your experience as a supervisor, you can always benefit from learning more, or refreshing your memory, about essential employment law.

Mastering Performance Appraisals 03/05/2025

AAIM St. Louis Office 12851 Manchester Rd., Suite 150, St. Louis, MO, United States

Course Description: Performance appraisals often evoke mixed feelings—some managers anticipate them, while others feel a sense of dread. Regardless of your stance, these reviews are pivotal moments to drive employee growth, enhance team performance, and bolster organizational success.   In this course, you’ll learn how to transform performance reviews from a necessary task into a […]

KLS: Delegating & Empowering Others LIVE ONLINE 3/5/2025

AAIM St. Louis Office 12851 Manchester Rd., Suite 150, St. Louis, MO, United States

Delegation and empowerment are essential leadership skills for managers. Delegation is a straightforward means of assigning tasks. Done effectively, it can be motivating. Empowerment is giving employees more autonomy with the aim of developing their commitment and expertise. Put together delegation and empowerment and there are wide-ranging benefits for the manager, the employees, and their […]

HRE: HR Role & Regulatory Compliance Fundamentals LIVE ONLINE 03/06/2025

AAIM St. Louis Office 12851 Manchester Rd., Suite 150, St. Louis, MO, United States

This course offers an introduction and review to the legal and regulatory compliance issues that persons in human resources or supervisory positions deal with on a day-to-day basis. The roles that HR can play within an organization will be explored.

Customized Training Courses

Why settle for standard public training when you can have a custom program that would include your Mission, Vision, and Company Values? Imagine a program that tailors the workshop and activities to the market you serve! If this sounds appealing, call your AAIM Account Executive today to explore the possibilities.