Working with Difficult People

Course Date

This course is not currently scheduled.

There are difficult people everywhere, and everyone has to deal with them. There will always be coworkers, managers, or customers who push you over the edge. The good news is that you don’t have to be their victim. And while you can’t change difficult people, you can communicate with them in such a way they change themselves. This course shows ways to recognize the common types of difficult people, how to coach that behavior and respond assertively.

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HRCI Accreditation:

Recertification Credit Hours: 3.0
Specified Credit Hours: HR


SHRM Accreditation:

Professional Development Credits Awarded: 3.0


CPE Accreditation:

Professional Development Credits Awarded: 3.5 Recommended

AAIM Employers’ Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

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