Member Fees: $309
Non-Member Fees: $429
There are difficult people everywhere and everyone has to deal with them. There will always be coworkers, managers, or customers who push your buttons. The good news is that you don’t have to let them push you over the edge. While you can’t change difficult people, you can communicate with them in such a way to help them change themselves. This course shows ways to recognize the common types of difficult people, how to coach that behavior and respond assertively.
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Recertification Credit Hours: 3.0
Specified Credit Hours: HR
Professional Development Credits Awarded: 3.0
Professional Development Credits Awarded: 3.5 Recommended
AAIM Employers’ Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.