Conflict, Coaching & Challenging Discussions IN-PERSON

Conflict, Coaching, & Challenging Discussions

As a Leader, Mentor, or Team Member, managing important conversations well is a critical aspect of your role.  This course is focused on all aspects of Business Conversations. It is designed to enhance your ability to manage conflict within a team, provide effective coaching to members of the team, lead challenging discussions and provide follow-up to assess results to help the team to move forward with success.

Navigating & Resolving Conflict

The Conflict Training will focus on these specific topics:
• Identify key Causes and Costs for leaving Conflict unchecked
• Consider common Conflict Resolution Barriers
• Apply the SCARF Model to identify key Conflict Triggers so the Conflict can be resolved early

Coaching Skills for Leaders

The Coaching Training will focus on these specific topics:
• Discuss Coaching Skills, Behaviors, and Results to broaden the scope of your Coaching
• Apply the Curbstone Coaching Model to informal coaching so that you can provide timely and balanced feedback to others
• Leverage the Coaching Template for Formal Coaching opportunities so that you have a structure to better ensure a successful Coaching Meeting

Challenging Discussions

At the end of the Challenging Discussion Training, you will be able to:
• Identify key principles to prepare for a Challenging Discussion with a team member
• Determine resources and best practices in final preparation for a Challenging Discussion
• Leverage a simple template to help navigate you through the discussion effectively

The Art of the Follow Up

At the end of the Follow Up Meeting Training, you will be able to:
• Review Probing Question techniques to identify the level of Team Member success since the Challenging Discussion
• Determine key points of a Follow Up Conversation when a Team Member has been successful since the Challenging Discussion
• Apply a Professional Follow Up Structure when the Team Member has NOT been successful

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