Exceeding Customer Expectations

Course Dates
12/12/2019 - 12/12/2019
8:30AM - 12:00PM (CST)
1600 S. Brentwood Blvd Ste. 400
St. Louis, MO 63144

02/18/2020 - 02/18/2020
1:00PM - 4:30PM (CST)
1600 S. Brentwood Blvd Ste. 400
St. Louis, MO 63144

04/09/2020 - 04/09/2020
8:30AM - 12:00PM (CDT)
1600 S. Brentwood Blvd Ste. 400
St. Louis, MO 63144

06/30/2020 - 06/30/2020
1:00PM - 4:30PM (CDT)
1600 S. Brentwood Blvd Ste. 400
St. Louis, MO 63144

08/20/2020 - 08/20/2020
8:30AM - 12:00PM (CDT)
1600 S. Brentwood Blvd Ste. 400
St. Louis, MO 63144

10/01/2020 - 10/01/2020
1:00PM - 4:30PM (CDT)
1600 S. Brentwood Blvd Ste. 400
St. Louis, MO 63144

12/02/2020 - 12/02/2020
8:30AM - 12:00PM (CST)
1600 S. Brentwood Blvd Ste. 400
St. Louis, MO 63144

Cost

Member Fees: $295

Non-Member Fees: $395

Providing superior customer service—making extraordinary impressions on both internal and external customers—is not always easy. In this course, participants will learn the best techniques to have successful interactions whether they be face-to-face, over the phone, or through email while staying professionally ‘centered’ in order to provide superior customer service even under pressure and in tough situations.

To view full course description, click HERE

For Cancellation/Reschedule and Inclement Weather Policy please click HERE

“Great class, very helpful – will use a lot in my current job. Nancy was awesome!”

– Josh C. | Duke Manufacturing


“I really enjoyed learning about simple changes I could change to make my interactions better with others.”

– Whitney F. | QQR


HRCI Accreditation:

Recertification Credit Hours: 3.5
Specified Credit Hours: HR


SHRM Accreditation:

Professional Development Credits Awarded: 3.5


CPE Accreditation:

Professional Development Credits Awarded: 4.5 Recommended

AAIM Employers’ Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

Customized Training Courses

Why settle for standard public training when you can have a custom program that would include your Mission, Vision, and Company Values? Imagine a program that tailors the workshop and activities to the market you serve! If this sounds appealing, call your AAIM Account Executive today to explore the possibilities.

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