Conflict, Coaching & Challenging Discussions LIVE ONLINE

Course Overview

As a Leader, Mentor, or Team Member, managing important conversations well is a critical aspect of your role.  This two-part series is focused on all aspects of Business Conversations. This series is designed to enhance your ability to manage conflict within a team, provide effective coaching to members of the team, lead challenging discussions and provide follow-up to assess results to help the team to move forward with success.

• Part 1:
  • Navigating & Resolving Conflict.
    1. Explore the real costs of ignored conflict and hidden triggers
    2. Understand common barriers that derail resolution
    3. Use the SCARF Model to recognize and neutralize triggers early2
  • Coaching Skills for Leaders
    1. Expand your repertoire of coaching behaviors and outcomes
    2. Apply the Curbstone Coaching Model for timely, real-world feedback
    3. Leverage a structured template for formal coaching success3.

Part 2:

• Challenging Discussions
  1. Learn prep essentials to head into tough conversations with confidence
  2. Discover best practices and accessible resources to ground your approach
  3. Utilize a simple, proven template to guide the discussion and stay on track4
• The Art of the Follow-Up
  1. Master probing questions that help assess how things are really going
  2. Learn how to recognize and reinforce success
  3. Handle underperformance with a professional, structured follow-up conversation

Full course description:Coaching Conflict Challenging Discussions 2025

This is a two-part series and will run on both dates mentioned in the “Course Dates” listing

December 2025 – December 5 & December 11, 2025 (9:30AM- 11:30AM Central Time)

February 2026 – February 5 & February 12, 2026 (1:30PM- 3:30PM Central Time)

May 2026 – May 7 & May 14, 2026 (1:30PM- 3:30PM Central Time)

For Cancellation/Reschedule and Inclement Weather Policy please click HERE