Administrative Excellence

TIMES LISTED ARE EASTERN, NOT CENTRAL

Administrative Assistants are often overworked, overstretched, and overburdened. They are expected to be all things for all people and often support not just one boss or one team, but multiple teams and multiple bosses. This workshop is designed to provide practical tips and tools to improve personal effectiveness in what oftentimes can be called “a mad, mad workplace.” Additionally, we will provide practical tips for handling emotions and avoiding being stressed out even when you are endlessly interrupted or have ever-changing “top” priorities.

Learning Objectives:

• Review a quick and easy model for determining your priorities
• Achieve a clear understanding of the importance of organization and planning
• Learn to handle interruptions and distractions
• Improve time management skills
• Review effective communication tools and techniques
• Identify critical partnerships needed for your success
• Recognize sources of emotions in the workplace
• Learn how to remain calm and objective in the face of strong emotions

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