As Account Team Members build relationships with clients, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for […]

Keeping employees engaged has become more challenging than ever with the evolving nature of the workplace. While it’s not just up to HR to keep employees engaged, the HR Team has a specific role in driving the strategy to help promote and facilitate employee engagement. This course will review the benefits of an engaged workforce, discuss recent […]

An Excel dashboard is a single page that helps managers and business leaders track key KPIs (Key Performance Indicators) or metrics to make informed decisions. It contains charts/tables/views backed by raw data. Students will create a business dashboard to visualize and analyze sets of data. A well-designed dashboard provides on-demand access to all core metrics […]

Many new leaders are challenged by the volume of tasks and responsibilities that need to be resolved daily and weekly. These challenges affect the need to create vision and direction for a team or an organization. In order to be successful, leaders must plan and be proactive as it relates to time management. Participants will develop […]

This course will teach students how to work with large worksheets in Microsoft Excel and use multiple worksheets and workbooks efficiently. It will show how to link information from different worksheets and workbooks and introduce more advanced formatting techniques, such as creating custom number formats. In addition, students will learn how to create outlines subtotals […]

This practical training helps frontline supervisors understand their critical role in creating a positive and engaging experience for new employees—especially in manufacturing and non-office environments. Participants will learn how to take ownership of onboarding in a way that boosts retention, builds team culture, and sets new hires up for success.

In this program we will introduce you to the essential skills you need to be successful in your role.

Leaders are tasked with ‘motivating’ people and building engagement, but doing so can be difficult. In this course, participants will learn ways to help build employee engagement and performance, as well as leadership styles that can influence motivation and build positive behaviors. For more information or to register, go to https://aaimea.org/courses/motivational-skills-leaders/ 

Everyone can be guilty of procrastinating from time to time and putting off unpleasant tasks. However, the habitual cycle of putting things off and slacking until the last minute, and the feeling of guilt that comes out of it, is something procrastinators often struggle with. This course goes beyond just the standard to-do list to […]