Hiring the right person for the job is instrumental in today’s ever-changing business world. In this class, supervisors will learn how to use an interviewing process that focuses on past behavior is the best predictor of future behavior. Attendees will learn how to gather more in-depth knowledge about applicants, make more informed hiring decisions, and select […]

There are difficult people everywhere, and everyone has to deal with them. There will always be coworkers, managers, or customers who push you over the edge. The good news is that you don’t have to be their victim. And while you can’t change difficult people, you can communicate with them in such a way they […]

Every day supervisors deal with employment situations that, if not handled responsibly and legally, can result in serious consequences, including penalties or lawsuits. Regardless of your experience as a supervisor, you can always benefit from learning more, or refreshing your memory, about essential employment law.

Participants will learn an introduction to postings, recordkeeping and retention, immigration law and access to personnel files. This session will serve as a guide for participants as well as reference materials when situations arise that are not part of the normal operations with the business.

If you’re looking for practical ways to work more efficiently in Word, Excel, and PowerPoint, this 2-hour class introduces how Microsoft 365 Copilot can help streamline your workflow. You’ll learn how to use Copilot as a writing assistant in Word, a data analyst in Excel, and a slide designer in PowerPoint. 

As a Sales Team member, you constantly have opportunity to use Value Added Selling to share the benefits of your Products and Services, your organization, and yourself. A clear Elevator Speech can help you quickly share your broad value with Prospects and Clients. In addition, you are challenged by the Objections that clients have as you attempt […]

A case-law-driven session covering the first 72 hours of any leave, accommodation, or injury request. Three real cases — facts, ruling, where the employer went wrong, and how to apply the lesson in your workplace. The teaching happens live; a short pre-session brief is sent approximately one week before so you walk in oriented to […]

A case-law-driven session covering the first 72 hours of any leave, accommodation, or injury request. Three real cases — facts, ruling, where the employer went wrong, and how to apply the lesson in your workplace. The teaching happens live; a short pre-session brief is sent approximately one week before so you walk in oriented to […]

A two-part case-law-driven series covering the full lifecycle of a leave or accommodation request — from initial intake through return-to-work and termination decisions. Six real cases across two sessions. Each case is taught the same way: facts, ruling, where the employer went wrong, and how to apply the lesson in your workplace. Short pre-session briefs […]

A two-part case-law-driven series covering the full lifecycle of a leave or accommodation request — from initial intake through return-to-work and termination decisions. Six real cases across two sessions. Each case is taught the same way: facts, ruling, where the employer went wrong, and how to apply the lesson in your workplace. Short pre-session briefs […]