In this program we will introduce you to the essential skills you need to be successful in your role.

Over 80% of sales typically occur between the 5th and 12th contact. But with so many connection points required to close business, it can be very challenging to ensure no client falls through the cracks. By following a structured follow up cadence, you’ll not only be able to close more deals, but also maintain strong, more […]

Effectively managing your email inbox can be key time management and increased productivity. The most effective email users are seen as more reliable and accessible just by following a few best practices that prevent email from overwhelming them. During this course, attendees will learn the three strategies to pull you off the hamster wheel of […]

Coaching is an integral part of success at all levels of management. As a supervisor, you are only as good as your people and the work they produce. Within today’s competitive and results-focused environments, coaching is a highly visible and positive demonstration of your commitment to ongoing personal development and performance improvement.   At the […]

Copilot Basics & AI Fundamentals is the perfect starting point for anyone curious about Microsoft’s new AI assistant. In this focused 2-hour class training session, you’ll discover how Microsoft 365 Copilot can become your everyday productivity partner. We’ll demystify what Copilot is and show you how it works within Word, Excel, PowerPoint, Outlook, and Teams. […]

Communication is the most powerful tool a leader has to effectively manage and guide performance that creates results. Like any skill, we can all get better at delivering our messages and understanding others. In this session, we will focus on building the skills that will make you a more powerful and persuasive communicator.

Many new leaders are challenged by the volume of tasks and responsibilities that need to be resolved daily and weekly. These challenges affect the need to create vision and direction for a team or an organization. In order to be successful, leaders must plan and be proactive as it relates to time management. Participants will develop […]

Negotiation is the process by which you resolve the differences between parties in a manner that provides a positive outcome for all groups, and leaves everyone looking forward to working together again. Negotiating effectively and at the appropriate time are keys to driving results. This course covers processes and skills for preparing and leading successful […]

As a supervisor, you are only as good as your people and the work they produce. This series course is designed to provide critical management skills to perform duties and responsibilities required of a management member. Participants will be able to develop a clear understanding of their job responsibilities as a supervisor, gain insight into […]

This course will familiarize students with Excel, helping them to learn how to create, entering and editing text, values, and formulas and how to save workbooks. They will learn to move and copy data and formulas, and work with ranges (contiguous versus non-contiguous), rows, and columns. Students will also learn to use simple functions and […]