Making the jump from individual contributor to manager is one of the toughest career challenges an employee can face; it requires a new mindset and new skills. New managers no […]

Making the transition from team member to team lead can be challenging. This course helps you assess and develop your leadership skills, discover practical and proven ways to effectively communicate, […]

You've got the basics of supervising down. The next step is to refine your skills and add new ones to move up to being an exceptional Supervisor. This 3-Day series […]

Uncovering a top level need may not be difficult, but what compels a client to buy? It’s not a price reduction, flashy packaging or an incentive. It’s open communication that […]

Pivot tables are the perfect solution when summarizing and analyzing large amounts of data. You can access a whole new information set in just a few clicks. Pivot tables extract […]

Clear, objective documentation is one of the most important tools a supervisor can use to protect themselves, support team accountability, and partner effectively with HR. This practical course is designed […]

As Account Team Members build relationships with clients, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, […]