As a Leader, Mentor, or Team Member, managing important conversations well is a critical aspect of your role. This four-part series is focused on all aspects of Business Conversations. This series is designed to enhance the participants’ ability to manage conflict within a team, provide effective coaching to members of the team, lead challenging discussions and […]

Before diving into data analysis, it’s critical to ensure your data is both accurate and usable. In this course, you’ll learn key techniques to clean and manage "dirty data" that can hinder the analysis process. While preventing messy data is ideal, this course will equip you with practical, proven methods to transform inconsistent and inaccurate […]

While most people and organizations enjoy stability and consistency, change is an inescapable fact in our lives. Technology and the economy demand that we adapt to new and different circumstances on a continual basis. In this course, participants will learn the strategies and techniques that can reduce resistance to change and increase the chances of […]

Outlook stores, receives and sends emails, but it is a personal information management tool because it also includes calendars, meeting invitations, tasks, contacts, and notes. This session teaches students how to read, create, send, and forward email messages. Students will then learn to manage notifications and attachments, configure options, and use the search bar. Students […]

High-performance teams don’t just happen, they take work on the part of the leader and the team members. Just like any group, some teams seem to function well, and others seem to struggle along going from one crisis to another. In this session, we’ll review how you as a leader – along with your team members […]

This course offers a review of the role of Human Resources in communicating with employees. It will examine best practices, issues & challenges that persons in human resources deal with on a day-to-day basis when communicating with employees.