Critical thinking is the foundation of most essential workplace skills including problem-solving, decision-making, leadership, and strategic thinking. It’s what helps people to find new solutions to tricky problems, avoid emotional thinking, and work together more efficiently. It can be the difference between success and failure, and it gives you a skill that will increase your […]

Is your HR Department wasting time manipulating canned reports from HCM and payroll systems? Do you need help accessing and analyzing data quickly? Are data errors causing you concerns? Whether auditing, reconciling bills, calculating bonuses and PTO, or analyzing turnover data, Excel offers tools to help. Based on guidance from HR experts and our interaction […]

This half-day course will provide you with techniques for dealing with interruptions, distractions, and other stressors while learning principles that will enable you to establish a system that will help you deal with all your commitments, both personal and professional. For more information or to register, go to https://aaimea.org/courses/personal-productivity/  

Communication is the most powerful tool a leader has to effectively manage and guide performance that creates results. Like any skill, we can all get better at delivering our messages and understanding others. In this session, we will focus on building the skills that will make you a more powerful and persuasive communicator.

This course will familiarize students with Excel, helping them to learn how to create, entering and editing text, values, and formulas and how to save workbooks. They will learn to move and copy data and formulas, and work with ranges (contiguous versus non-contiguous), rows, and columns. Students will also learn to use simple functions and […]

New managers and supervisors are often not prepared for the challenges that come with being responsible for managing others. In this course, participants will learn that succeeding in a supervisory role requires more than operational expertise – it takes understanding the expectations others have of you, learning to balance operational and personnel demands, establishing your […]

While most people and organizations enjoy stability and consistency, change is an inescapable fact in our lives. Technology and the economy demand that we adapt to new and different circumstances on a continual basis.  And yet, most people find change threatening and resist it; even positive change. As leaders, you will be creating and facilitating change throughout your […]

AAIM’s full-day leadership conference is one of the region’s choice events for business leaders and human resource professionals of all levels. Courses focus on contemporary issues such as leadership development, employee engagement and retention, talent management, and corporate culture. By participating in AAIM’s leadership conference, you will learn new ideas and strategies for effective leadership, best […]

As Account Team Members build relationships with clients, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for […]

PowerPoint is a computer program that allows you to create and show slides to support a presentation. You can combine text, graphics, and multimedia content to create professional presentations. This course covers the essential functions and features of PowerPoint. After an introduction to PowerPoint's components, students will create a presentation, add content; arrange, insert, delete […]

An effective letter or email informs, persuades, and impresses your reader. This class provides various methods for writing efficiently, avoiding pitfalls to written communication like passive sentences, wordiness, overuse of big words, and clichés. Through a combination of lecture and hands-on learning, participants will learn how to write simply and clearly, eliminate redundancies, and create […]

Coaching is an integral part of success at all levels of management. As a supervisor, you are only as good as your people and the work they produce. Within today’s competitive and results-focused environments, coaching is a highly visible and positive demonstration of your commitment to ongoing personal development and performance improvement.

This course will teach students how to work with large worksheets in Microsoft Excel and use multiple worksheets and workbooks efficiently. It will show how to link information from different worksheets and workbooks and introduce more advanced formatting techniques, such as creating custom number formats. In addition, students will learn how to create outlines subtotals […]

Participants learn how their management style influences how they manage time, make decisions, approach problems, and what they need to do to adapt to the styles of others to bring out the best in each and every employee in their charge.

We all face this daily challenge: too much to do and not enough time to do it. Do you feel overwhelmed by your workload? Do you wish that you could just stop the flood of emails, voicemails, interruptions, and meetings?   This course is all about helping you find better ways to effectively deal with […]

HR Strategy: Driving Employee Engagement Keeping employees engaged has become more challenging than ever with the evolving nature of the workplace. While it’s not just up to HR to keep employees engaged, the HR Team has a specific role in driving the strategy to help promote and facilitate employee engagement. This course will review the benefits of an […]

This course offers an introduction and review to the legal and regulatory compliance issues that persons in human resources or supervisory positions deal with on a day-to-day basis. The roles that HR can play within an organization will be explored.

This course covers the skills and concepts students need to use Microsoft Word. Students will learn how to create, save, and navigate documents. They will also learn how to enhance a document's appearance by using various formatting options including tables, page layout, graphics, styles and outlines.

The Family and Medical Leave Act (FMLA) has been around for over a decade yet it continues to cause confusion and questions as to how to keep compliant. Detailed regulations and numerous legislative and regulatory changes have made it extremely difficult for Human Resources to administer. This class will help you and your organization overcome […]

Leaders are tasked with ‘motivating’ people and building engagement, but doing so can be difficult. In this course, participants will learn ways to help build employee engagement and performance, as well as leadership styles that can influence motivation and build positive behaviors. For more information or to register, go to https://aaimea.org/courses/motivational-skills-leaders/  

Conflict happens. It’s a fact of life. But did you know that it can actually be helpful and productive if handled the right way? When emotions like fear, anger, resentment or blame get in the way, it makes dealing with conflict more difficult. This training does not promise to end conflict for you, but it […]

HR Strategy: Performance Management Effective organizations are continually assessing and evaluating the productivity of their employees. By doing so, HR can assist in improving and maximizing the overall organization’s effectiveness. Performance Management is most strategic and effective when it involves every person in the organization with HR driving the processes. This class will help HR professionals understand how to […]

This course will familiarize students with Excel, helping them to learn how to create, entering and editing text, values, and formulas and how to save workbooks. They will learn to move and copy data and formulas, and work with ranges (contiguous versus non-contiguous), rows, and columns. Students will also learn to use simple functions and […]

This course offers a review of the Employment Process within organizations and examines the issues & challenges that persons in human resources deal with on a day-to-day basis.

Delegation and empowerment are essential leadership skills for managers. Delegation is a straightforward means of assigning tasks. Done effectively, it can be motivating. Empowerment is giving employees more autonomy with the aim of developing their commitment and expertise. Put together delegation and empowerment and there are wide-ranging benefits for the manager, the employees, and their […]

This Excel course is a day of finding ways to save time and energy digging into your data to get the desired result. You will be introduced to various functions that will quickly condense substantial amounts of data through a Pivot Table, pull out specific data through VLOOKUPs, conditional and logical functions, and save time […]

Our interactions with each other in the workplace should be respectful and professional.  This program will help to ensure that all managers and employees know how to conduct themselves in a manner that creates and maintains a respectful harassment-free and discriminatory-free work environment.

Excel LOOKUPs are powerful and versatile functions that save time and effort when working with large datasets. They are some of Excel's most valuable and least understood functions. They search for specific values within a data range and return related information from another location. In this workshop, we will explore ways to return data using advanced techniques […]

Strategic HR: HR Metrics & Analytics Knowing your business as an HR Professional is key to getting what you need to improve your teams and overall organization. The best HR teams measure and track specific metrics to align their goals to the business goals for their companies. To do this, they must know what matters most and how […]