As a supervisor, you are only as good as your people and the work they produce. This series course is designed to provide critical management skills to perform duties and […]

Making the jump from individual contributor to manager is one of the toughest career challenges an employee can face; it requires a new mindset and new skills. New managers no […]

An effective letter or email informs, persuades, and impresses your reader. This class provides various methods for writing efficiently, avoiding pitfalls to written communication like passive sentences, wordiness, overuse of […]

You've got the basics of supervising down. The next step is to refine your skills and add new ones to move up to being an exceptional Supervisor. This 3-Day series […]

The ability to work with and influence others is a key workplace skill. This program provides in-depth training on the sound use of tactics to influence work behavior and attitudes […]

Leaders in organizations frequently speak about creating a culture of ‘accountability’. But what is ‘accountability’? Why is it important and what does it look like in a high-performance organization? In […]

Delegation is not only a way of increasing your personal productivity–if used effectively, but delegation can also be a useful tool for training, coaching, and empowering employees. Successful delegation requires […]

Conflict happens. It’s a fact of life. But did you know that it can actually be helpful and productive if handled the right way? When emotions like fear, anger, resentment […]

Negotiation is the process by which you resolve the differences between parties in a manner that provides a positive outcome for all groups, and leaves everyone looking forward to working […]