Understanding bias in the workplace is the first step to managing it. This course defines bias, describes how it affects the workplace and encourages learners to use that knowledge to reduce the negative effects of bias.
As Account Team Members build relationships with clients, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for […]
There are difficult people everywhere, and everyone has to deal with them. There will always be coworkers, managers, or customers who push you over the edge. The good news is that you don’t have to be their victim. And while you can’t change difficult people, you can communicate with them in such a way they […]
Excel macros and VBA are utilized to automate repetitive tasks, customize Excel's functions, and streamline data processing. With VBA, custom functions and procedures can be created, making complex calculations and data manipulation possible, extending Excel's capabilities, and making it a more powerful and efficient tool for data analysis and reporting.
This course will familiarize students with Excel, helping them to learn how to create, entering and editing text, values, and formulas and how to save workbooks. They will learn to move and copy data and formulas, and work with ranges (contiguous versus non-contiguous), rows, and columns. Students will also learn to use simple functions and […]
Delegation and empowerment are essential leadership skills for managers. Delegation is a straightforward means of assigning tasks. Done effectively, it can be motivating. Empowerment is giving employees more autonomy with the aim of developing their commitment and expertise. Put together delegation and empowerment and there are wide-ranging benefits for the manager, the employees, and their […]
This course offers an introduction and review to the legal and regulatory compliance issues that persons in human resources or supervisory positions deal with on a day-to-day basis. The roles that HR can play within an organization will be explored.
Making the jump from individual contributor to manager is one of the toughest career challenges an employee can face; it requires a new mindset and new skills. New managers no longer focus only on their personal workload – they need to know how to lead their teams to maximum productivity. For more information or to […]
As a supervisor, you are only as good as your people and the work they produce. This series course is designed to provide critical management skills to perform duties and responsibilities required of a management member. Participants will be able to develop a clear understanding of their job responsibilities as a supervisor, gain insight into […]
Project management is the practice of applying general management skills and supporting disciplines to organize and deploy resources in a way that effectively accomplishes project objectives. The techniques presented in this class will provide project managers and practitioners with a step-by-step approach to developing and managing a detailed project plan.
This course will teach students how to work with large worksheets in Microsoft Excel and use multiple worksheets and workbooks efficiently. It will show how to link information from different worksheets and workbooks and introduce more advanced formatting techniques, such as creating custom number formats. In addition, students will learn how to create outlines subtotals […]
High-performance teams don’t just happen, they take work on the part of the leader and the team members. Just like any group, some teams seem to function well, and others seem to struggle along going from one crisis to another. In this session, we’ll review how you as a leader – along with your team members […]
Negotiation is the process by which you resolve the differences between parties in a manner that provides a positive outcome for all groups, and leaves everyone looking forward to working together again. Negotiating effectively and at the appropriate time are keys to driving results. This course covers processes and skills for preparing and leading successful […]
Pivot tables are the perfect solution when summarizing and analyzing large amounts of data. You can access a whole new information set in just a few clicks. Pivot tables extract meaning from that seemingly endless jumble of numbers on your screen. It lets you group your data differently to draw helpful conclusions more quickly. If […]
We all face this daily challenge: too much to do and not enough time to do it. Do you feel overwhelmed by your workload? Do you wish that you could just stop the flood of emails, voicemails, interruptions, and meetings? This course is all about helping you find better ways to effectively deal with […]
Complete and accurate financial records are the pulse of successful organizations. In this course, participants will learn the business financial numbers/ drivers of income statements, balance sheets, and cash flow statements and the relationship between them through building a lemonade stand business and creating the financial statements for that business. These course exercises are based on […]
As a Leader, Mentor, or Team Member, managing important conversations well is a critical aspect of your role. This two-part series is focused on all aspects of Business Conversations. This series is designed to enhance the participants’ ability to manage conflict within a team, provide effective coaching to members of the team, lead challenging discussions […]
PowerPoint is a computer program that allows you to create and show slides to support a presentation. You can combine text, graphics, and multimedia content to create professional presentations. This course covers the essential functions and features of PowerPoint. After an introduction to PowerPoint's components, students will create a presentation, add content; arrange, insert, delete […]
This Excel course is a day of finding ways to save time and energy digging into your data to get the desired result. You will be introduced to various functions that will quickly condense substantial amounts of data through a Pivot Table, pull out specific data through VLOOKUPs, conditional and logical functions, and save time […]
The Family and Medical Leave Act (FMLA) has been around for over a decade yet it continues to cause confusion and questions as to how to keep compliant. Detailed regulations and numerous legislative and regulatory changes have made it extremely difficult for Human Resources to administer. This class will help you and your organization overcome […]
While most people and organizations enjoy stability and consistency, change is an inescapable fact in our lives. Technology and the economy demand that we adapt to new and different circumstances on a continual basis. And yet, most people find change threatening and resist it; even positive change. As leaders, you will be creating and facilitating change throughout your […]
Missouri’s Prop A Paid Sick Time Mandate is still facing legal challenges, but businesses can’t afford to wait. If the law is upheld, employers will need to comply quickly—especially with the April 15 reporting deadline on the horizon.Join Phil Brandt, President & CEO, AAIM, and Attorney Burt Garland, Ogletree Deakins, as they cover new state […]
Missouri’s Prop A Paid Sick Time Mandate is still facing legal challenges, but businesses can’t afford to wait. If the law is upheld, employers will need to comply quickly—especially with the April 15 reporting deadline on the horizon. Join Phil Brandt, President & CEO, AAIM, and Attorney Melissa Pesce, Ogletree Deakins, as they cover new […]
This course offers a review of the role of Human Resources in managing wage & salary structure for the organization. It will examine compensation objectives as well as legal requirements that persons in human resources must consider.
Are you ready to elevate your writing productivity with Microsoft 365 Copilot in Outlook? Discover how this innovative AI assistant can automate communication creation, organization, and calendar scheduling tasks. This dynamic session will immerse you in the practical applications of using Copilot in Outlook, providing writing and scheduling assistance, and ensuring effective communication and calendar […]
Workplace investigations are critical to maintaining a fair, compliant, and productive work environment. But conducting an effective investigation requires more than just asking the right questions—it demands legal insight, investigative precision, and sound decision-making. Join AAIM President & CEO Phil Brandt and Attorney Sam Newman of Ogletree Deakins as they guide you through the essential […]
Workplace investigations are critical to maintaining a fair, compliant, and productive work environment. But conducting an effective investigation requires more than just asking the right questions—it demands legal insight, investigative precision, and sound decision-making. Join AAIM President & CEO Phil Brandt and Attorney Sam Newman of Ogletree Deakins as they guide you through the essential […]
Is your HR Department wasting time manipulating canned reports from HCM and payroll systems? Do you need help accessing and analyzing data quickly? Are data errors causing you concerns? Whether auditing, reconciling bills, calculating bonuses and PTO, or analyzing turnover data, Excel offers tools to help. Based on guidance from HR experts and our interaction […]
Adobe InDesign is a desktop publishing and typesetting software application that can be used to create works such as books, newspapers, magazines, flyers, brochures, posters and more. This course will teach students fundamental concepts, terminology, and the basic features of Adobe InDesign CC. This course is designed for students who want to create professional documents […]
The constructive handling of disagreement is central to personal satisfaction and organizational effectiveness. Improved skills in managing interpersonal differences will enrich your work, your relationships, and your career. Every encounter with someone whose ideas, approaches, and strategies differ from our own offers the potential for friction, wasted time, bruised feelings, and looking foolish. Mishandling differences […]
Delegation is not only a way of increasing your personal productivity–if used effectively, but delegation can also be a useful tool for training, coaching, and empowering employees. Successful delegation requires thorough planning, clear communication, structured follow-up, and feedback. This course will take a look at some of the issues surrounding delegation and ways of improving […]
Making the transition from team member to team lead can be challenging. This course helps you assess and develop your leadership skills, discover practical and proven ways to effectively communicate, motivate and train others, and increase your personal effectiveness and professional reputation. As a work lead, your team’s success is your success. For more information […]
This course offers a review of the role of Human Resources in communicating with employees. It will examine best practices, issues & challenges that persons in human resources deal with on a day-to-day basis when communicating with employees.
The number one cause of confusion, stress, miscommunication, and conflict comes from people not listening to each other. With so many distractions, high levels of stress, and packed schedules, it’s hard to focus on what people around you are saying. In this course, participants will find that active listening is the ‘bridge’ between being a […]
Coaching is an integral part of success at all levels of management. As a supervisor, you are only as good as your people and the work they produce. Within today’s competitive and results-focused environments, coaching is a highly visible and positive demonstration of your commitment to ongoing personal development and performance improvement. At the […]
This course will familiarize students with Excel, helping them to learn how to create, entering and editing text, values, and formulas and how to save workbooks. They will learn to move and copy data and formulas, and work with ranges (contiguous versus non-contiguous), rows, and columns. Students will also learn to use simple functions and […]
Every relationship, both personal and professional, is dependent upon communication. Successful projects and businesses depend on people accurately understanding one another. In this course, participants will learn to communicate with clarity, eliminate communication barriers, influence the actions and thoughts of others, and respond assertively. Participants will receive information to complete a DiSC© Profile about […]
There are difficult people everywhere, and everyone has to deal with them. There will always be coworkers, managers, or customers who push you over the edge. The good news is that you don’t have to be their victim. And while you can’t change difficult people, you can communicate with them in such a way they […]
You've got the basics of supervising down. The next step is to refine your skills and add new ones to move up to being an exceptional Supervisor. This 3-Day series course is designed to provide those next level management skills for Supervisors who have been through AAIM's Supervisor Essentials course. Participants will be exposed to […]
Excel Tips & Tricks can significantly increase productivity and efficiency by allowing you to work smarter and faster. Learning Excel tips is highly beneficial for anyone working with data or spreadsheets regularly. Understanding keyboard shortcuts, formula shortcuts, data manipulation techniques, and data analysis features can save time and reduce errors. Given its myriad features, we […]
Hiring the right person for the job is instrumental in today’s ever-changing business world. In this class, you will learn how to use the behavioral interviewing process; a method based on the theory that past behavior is the best predictor of future performance. You will learn how to gather more in-depth knowledge about applicants, make […]
Leaders are tasked with ‘motivating’ people and building engagement, but doing so can be difficult. In this workshop, we’ll identify the factors that affect employee performance in the 21st-century workplace and how you can make an impact.
Participants will learn an introduction to postings, recordkeeping and retention, immigration law and access to personnel files. This session will serve as a guide for participants as well as reference materials when situations arise that are not part of the normal operations with the business.
Effectively managing your email inbox can be key time management and increased productivity. The most effective email users are seen as more reliable and accessible just by following a few best practices that prevent email from overwhelming them. During this course, attendees will learn the three strategies to pull you off the hamster wheel of […]
The number one cause of confusion, stress, miscommunication, and conflict comes from people not listening to each other. With so many distractions, high levels of stress, and packed schedules, it’s hard to focus on what people around you are saying. In this course, participants will find that active listening is the ‘bridge’ between being a ‘so-so listener’ to a dynamic listener. This class teaches ways to strengthen concentration, change listening habits, manage interruptions and monitor reactions to effectively communicate. For more information or to register, go to
Are you ready to elevate your productivity with Microsoft 365 Copilot in Excel? Discover how this innovative AI assistant can transform your data analysis, making you more efficient and effective. This dynamic session will immerse you in the practical applications of using Copilot in Excel, empowering you to create, understand, and use Copilot to streamline […]
Leaders are tasked with ‘motivating’ people and building engagement, but doing so can be difficult. In this course, participants will learn ways to help build employee engagement and performance, as well as leadership styles that can influence motivation and build positive behaviors. For more information or to register, go to https://aaimea.org/courses/motivational-skills-leaders/
Conflict happens. It’s a fact of life. But did you know that it can actually be helpful and productive if handled the right way? When emotions like fear, anger, resentment or blame get in the way, it makes dealing with conflict more difficult. This training does not promise to end conflict for you, but it […]
Why settle for standard public training when you can have a custom program that would include your Mission, Vision, and Company Values? Imagine a program that tailors the workshop and activities to the market you serve! If this sounds appealing, call your AAIM Account Executive today to explore the possibilities.
Registrations are Open!
Thursday, May 8, 2025
11th Annual AAIM Leadership Conference
March 24 – Workplace Investigation Seminar
April 10 – SHRM Jacksonville Conference, FL
April 16 – Space Coast HR Conference, FL
April 22 – HR’s Guide to Leave Laws
In-Person Lake Mary, Florida or Live Online
April 24 – GOSHRM Conference, FL
Headquarters
12851 Manchester Rd
Suite 150
St. Louis, MO 63131
Toll-Free: 800.948.5700
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