Member Fees: $149

Non-Member Fees: $199

Providing superior customer service—making extraordinary impressions on both internal and external customers—is not always easy. In this course, participants will learn the best techniques to have successful interactions whether they be face-to-face, over the phone, or through email while staying professionally ‘centered’ in order to provide superior customer service even under pressure and in tough situations.

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HRCI Accreditation:

Recertification Credit Hours: 2.0
Specified Credit Hours: HR

SHRM Accreditation:

Professional Development Credits Awarded: 2.0

CPE Accreditation:

Professional Development Credits Awarded: 2.0 Recommended

AAIM Employers’ Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Course Date

This course is not currently scheduled.