AAIM

HRE: Unemployment, Workers' Comp & Claims Management LIVE ONLINE 12/10/2026
2026-12-10 09:30 - 11:30 (America/Chicago) | AAIM St. Louis Office, 12851 Manchester Rd., Suite 150, St. Louis, MO, 63131, United States
This course offers a review of the role of HR as the administrator of Unemployment, Worker’s Compensation and other claims. It will examine Federal Laws & the requirements Human Resource departments must follow regarding these benefits and claims.

Number Crunching with Excel Pivot Tables LIVE ONLINE 12/10/2026
2026-12-10 11:00 - 15:00
Pivot tables are the perfect solution when summarizing and analyzing large amounts of data. You can access a whole new information set in just a few clicks. Pivot tables extract meaning from that seemingly endless jumble of numbers on your screen. It lets you group your data differently to draw helpful conclusions more quickly. If you work with large amounts of data in Excel, you need to know Pivot Tables to work more efficiently.

Intro to Microsoft OneNote LIVE ONLINE 12/10/2026
2026-12-10 13:30 - 15:30

Exceptional Customer Service LIVE ONLINE 12/15/2026
2026-12-15 09:30 - 11:30
As Account Team Members build relationships with clients, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for improving Customer Communication with all Clients.

At the end of the course, you will be able to:
• Understand the 3 Pillars of Exceptional Customer Service
• Learn Best Practices for Managing Difficult Clients
• Apply Assertive Communication Keys to Build Client Relationships
• Review Fundamentals for Writing Clear and Concise Emails
• Share Phone Etiquette Best Practices to Improve Client Communication

MS Excel Level 3 LIVE ONLINE 12/15/2026
2026-12-15 10:00 - 17:00
This Excel course is a day of finding ways to save time and energy digging into your data to get the desired result. You will be introduced to various functions that will quickly condense substantial amounts of data through a Pivot Table, pull out specific data through VLOOKUPs, conditional and logical functions, and save time through macros, data validation, and more. This class is a segue into our more focused courses for individual advanced Excel topics.

MS Outlook Level 2 LIVE ONLINE 12/16/2026
2026-12-16 08:00 - 15:00
Building on the skills and concepts taught in Outlook Level 1, students will learn how to customize Outlook, use Quick Steps, create Folder pane shortcuts, customize their messages and signatures, and set up automatic replies. Then, students will learn how to set rules for organizing messages and use advanced techniques for managing and maintaining their mailboxes. Students will also learn how to search, use filters, and apply categories. They will work with notes, and learn how to share Outlook calendars and contacts.

Assertive Communication Skills ST. LOUIS 12/16/2026
2026-12-16 08:30 - 16:30
To be successful in today’s challenging workplace, you must be able to communicate effectively and efficiently. This course teaches key communication skills that helps you speak, write, and behave in an assertive way. In addition, the course provides key strategies for overcoming mental roadblocks while building confidence, and gives you relationship strategies that build rapport and help overcome personality conflicts. For more information or to register, go to https://aaimea.org/courses/assertive-communication-skills/

MS Excel Level 3 LIVE ONLINE 12/17/2026
2026-12-17 08:00 - 15:00

Preventing Procrastination LIVE ONLINE 12/17/2026
2026-12-17 13:30 - 15:30
Everyone can be guilty of procrastinating from time to time and putting off unpleasant tasks. However, the habitual cycle of putting things off and slacking until the last minute, and the feeling of guilt that comes out of it, is something procrastinators often struggle with. This course goes beyond just the standard to-do list to help prevent procrastination by helping develop solid action plans and move you off the hamster wheel of frustration and inefficiency.

Attendees will learn:

5 Steps to creating a truly effective To-Do List
The breakthrough process that will banish your procrastination habits
How to uncover the keys to actually getting your To-Do’s accomplished

Join us Live Online to learn how to stop just rewriting your to-do list and how to actually prevent procrastination from being more productive.
