AAIM

KLS: Documenting Employee Issues LIVE ONLINE - 09/02/2026
2026-09-02 13:00 - 15:00 (America/Chicago) | AAIM St. Louis Office, 12851 Manchester Rd., Suite 150, St. Louis, MO, 63131, United States
Clear, objective documentation is one of the most important tools a supervisor can use to protect themselves, support team accountability, and partner effectively with HR. This practical course is designed to help supervisors understand when and how to document employee issues—without overcomplicating the process or turning it into legalese.

Exceptional Customer Service LIVE ONLINE 09/02/2026
2026-09-02 13:30 - 15:30
As Account Team Members build relationships with clients, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for improving Customer Communication with all Clients.

At the end of the course, you will be able to:
• Understand the 3 Pillars of Exceptional Customer Service
• Learn Best Practices for Managing Difficult Clients
• Apply Assertive Communication Keys to Build Client Relationships
• Review Fundamentals for Writing Clear and Concise Emails
• Share Phone Etiquette Best Practices to Improve Client Communication

Behavioral Interviewing Skills ST. LOUIS 09/03/2026
2026-09-03 08:30 - 16:30
Hiring the right person for the job is instrumental in today’s ever-changing business world. In this class, you will learn how to use the behavioral interviewing process; a method based on the theory that past behavior is the best predictor of future performance. You will learn how to gather more in-depth knowledge about applicants, make more informed hiring decisions, and select the best candidates for open positions. For more information or to register, go to https://aaimea.org/courses/behavioral-interviewing-skills/

FMLA Basics LIVE ONLINE 09/03/2026
2026-09-03 09:30 - 11:30
The Family and Medical Leave Act (FMLA) has been around for over a decade yet it continues to cause confusion and questions as to how to keep compliant. Detailed regulations and numerous legislative and regulatory changes have made it extremely difficult for Human Resources to administer. This class will help you and your organization overcome compliance and employee leave challenges while becoming more proficient in FMLA administration. You’ll obtain the skills, understanding, and confidence needed to make case-by-case and strategic FMLA decisions that withstand the toughest scrutiny.
At the end of this course, attendees will be able to:

Understand the conditions that are applicable to FMLA
Understand Notification Deadlines, how to curb abuse, and prevent claims
Better understand Military Family Leave
Recognize advanced FMLA issues involving parental leave, reinstatements, as well as recent new legislation
Know how to coordinate FMLA with ADA and accommodations

Project Management Fundamentals LIVE ONLINE September 2026
2026-09-03 13:30 - 2026-09-10 15:30
Project management is the practice of applying general management skills and supporting disciplines to organize and deploy resources in a way that effectively accomplishes project objectives. The techniques presented in this class will provide project managers and practitioners with a step-by-step approach to developing and managing a detailed project plan.

Leading Change ST. LOUIS 09/04/2026 - CANCELLED
2026-09-04 18:00 - 21:30
While most people and organizations enjoy stability and consistency, change is an inescapable fact in our lives. Technology and the economy demand that we adapt to new and different circumstances on a continual basis. In this course, participants will learn the strategies and techniques that can reduce resistance to change and increase the chances of success for themselves and their teams.

Communicate with Clarity ST. LOUIS 09/08/2026
2026-09-08 08:30 - 12:00
An effective letter or email informs, persuades, and impresses your reader. This class provides various methods for writing efficiently, avoiding pitfalls to written communication like passive sentences, wordiness, overuse of big words, and clichés. Through a combination of lecture and hands-on learning, participants will learn how to write simply and clearly, eliminate redundancies, and create messages that readers will remember. For more information or to register, go to https://aaimea.org/courses/effective-writing-skills/

Negotiating Skills - ST. LOUIS 09/08/2026
2026-09-08 08:30 - 16:30
Negotiation is the process by which you resolve the differences between parties in a manner that provides a positive outcome for all groups, and leaves everyone looking forward to working together again. Negotiating effectively and at the appropriate time are keys to driving results. This course covers processes and skills for preparing and leading successful negotiations that result in mutually beneficial commitments and contribute to the development and maintenance of long-term relationships. For more information or to register, go to https://aaimea.org/courses/negotiating-skills/

HRE: Training & Organizational Development for HR LIVE ONLINE 09/08/2026
2026-09-08 09:30 - 11:30
This course offers a review of the role of HR Manager and Training within the organization. It will examine Training & Organization Development goals and practices in the success of a company.

Selling with Confidence: Time Management LIVE ONLINE 09/08/2026
2026-09-08 09:30 - 11:30
As a sales person, your time and resources are continuously pulled in different directions. From prospecting to maintaining relationships, ensuring great customer service to fulfillment, and internal meetings and task logging, it’s easy to feel like there’s never enough time in the week. If you’re wondering where the days are going and why your goals are not consistently being reached, it’s likely due to some opportunities with time management. Using a thorough evaluation of your current calendar and simple time management techniques, you’ll be able to take control of your days, weeks and months – giving you the ability to crush quotas.

At the end of this course you will be able to:
– Evaluate your current time allocations and determine your ideal time allocations
– Understand the most important uses of your time as a sales person
– Prioritize your responsibilities
– Discover when you’re most effective
– Identify detractors from your efficiency and how to manage them
– Hold yourself accountable to your calendar and commitments

Topics that will be covered:
– Calendar and Schedule Evaluation
– Task and Responsibility Assessments
– The Einstein Window
– Minimizing Distractions
– Practicing Self-Discipline
– Common Time Management Practices

Who Should Enroll in this Course:
– Individuals with professional sales experience (inside or outside, B2B or B2C)
– First Level Sales Leaders
– Individuals looking to gain control over their calendar and allocate time effectively

Preparation: Calendar Evaluation Assessment. Details provided upon registration.

Competencies: Sales, Time Management
Method: Group-Live
Course Level: Beginner – Intermediate
Duration: Half Day in Person, 2 hours Live-Online

Microsoft Excel Level 1 LIVE ONLINE 09/09/2026
2026-09-09 08:00 - 15:00
This course will familiarize students with Excel, helping them to learn how to create, entering and editing text, values, and formulas and how to save workbooks. They will learn to move and copy data and formulas, and work with ranges (contiguous versus non-contiguous), rows, and columns. Students will also learn to use simple functions and easily apply formatting techniques to worksheet data. They will review workbooks for spelling errors, modify page setup, and print professional looking worksheets.

Active Listening LIVE ONLINE - September 2026
2026-09-09 09:00 - 2026-09-16 11:00
The number one cause of confusion, stress, miscommunication, and conflict comes from people not listening to each other. With so many distractions, high levels of stress, and packed schedules, it’s hard to focus on what people around you are saying. In this course, participants will find that active listening is the ‘bridge’ between being a ‘so-so listener’ to a dynamic listener. This class teaches ways to strengthen concentration, change listening habits, manage interruptions and monitor reactions to effectively communicate. For more information or to register, go to

Critical Thinking Skills LIVE ONLINE 09/09/2026
2026-09-09 13:00 - 15:00
Critical thinking is the foundation of most essential workplace skills including problem-solving, decision-making, leadership, and strategic thinking. It’s what helps people to find new solutions to tricky problems, avoid emotional thinking, and work together more efficiently. It can be the difference between success and failure, and it gives you a skill that will increase your effectiveness in your job.

KLS: Onboarding with Impact LIVE ONLINE - 09/09/2026
2026-09-09 13:00 - 15:00
This practical training helps frontline supervisors understand their critical role in creating a positive and engaging experience for new employees—especially in manufacturing and non-office environments. Participants will learn how to take ownership of onboarding in a way that boosts retention, builds team culture, and sets new hires up for success.

Assertive Communication Advantage Series LIVE ONLINE - September 2026
2026-09-10 13:00 - 2026-09-17 15:00
This 2-part series helps the non-assertive speak up and the aggressive tone down for more productive work relationships. It offers practical ways to express yourself and influence people without being pushy or overbearing. In other words, boost your communication abilities for interpersonal and professional success.

Selling With Confidence: Value vs ROI LIVE ONLINE 09/11/2026
2026-09-11 09:30 - 11:30
The way that consumers and businesses buy has changed drastically over the past few years. Gone are the days of high-pressure techniques, get-it-right-now deals or complex ROI calculations. Working with today’s more informed buyer requires a bit more finesse. Selling on value and highlighting the benefits has never been more important.

At the end of this course you will be able to:
– Understand the benefits of selling on value vs ROI
– Align your sales process to the modern customer journey
– Create benefit based statements for any solution/product/service
– Verbally and visually present value during a pitch

Topics that will be covered:
– Defining and Redefining Value vs ROI
– Buyer’s Motivating Factors
– The Modern Customer Journey
– Finding the Customer Centric Benefits
– Giving a Value Based Recommendation

Who Should Enroll in this Course:
– Individuals with professional sales experience (inside or outside, B2B or B2C)
– Professionals who have been trained in a value based or consultative sales process
– Salespeople aiming to transition away from a transactional selling approach

Preparation: Current sales process self-assessment provided with registration.

Competencies: Sales Recommendations
Method: Group-Live
Course Level: Intermediate
Duration: Half Day in Person, 2 hours Live-Online

Delegation Skills ST. LOUIS 09/11/2026
2026-09-11 13:00 - 16:30
Delegation is not only a way of increasing your personal productivity–if used effectively, but delegation can also be a useful tool for training, coaching, and empowering employees. Successful delegation requires thorough planning, clear communication, structured follow-up, and feedback. This course will take a look at some of the issues surrounding delegation and ways of improving your personal delegation practices.

Annual Employment Law Update 2026 - LIVE ONLINE 09/15/2026
2026-09-15 08:00 - 12:00
HR professionals and business owners alike know that understanding the latest employment law developments can make or break an organization. This course will provide you with the latest news and updates in employment law and provide you with practical guidance in responding to day-to-day employee situations. Participants will learn the latest Supreme Court decisions, NLRB’s continuing expansion of employee rights under the NLRA, updates on developments in wage and hour laws and regulations, and developments under the ADA, FMLA and other employment laws.

HRE: Wage & Salary Administration LIVE ONLINE 09/15/2026
2026-09-15 09:30 - 11:30
This course offers a review of the role of Human Resources in managing wage & salary structure for the organization. It will examine compensation objectives as well as legal requirements that persons in human resources must consider.

Intro to Microsoft Word LIVE ONLINE 09/15/2026
2026-09-15 09:30 - 11:30

KLS: Mastering Conflict Resolution LIVE ONLINE 09/15/2026
2026-09-15 13:00 - 15:00
The constructive handling of disagreement is central to personal satisfaction and organizational effectiveness. Improved skills in managing interpersonal differences will enrich your work, your relationships, and your career.
Every encounter with someone whose ideas, approaches, and strategies differ from our own offers the potential for friction, wasted time, bruised feelings, and looking foolish.
Mishandling differences leaves emotional scars, diverts energy from where it’s really needed, and undermines morale. No wonder so many people walk away from disagreement.
Despite the risk of pain and irritation, the rewards for handling disagreement constructively are gratifying and result in improved decision making.

Annual Employment Law Update 2026 IN PERSON - 09/16/2026
2026-09-16 08:00 - 12:00
HR professionals and business owners alike know that understanding the latest employment law developments can make or break an organization. This course will provide you with the latest news and updates in employment law and provide you with practical guidance in responding to day-to-day employee situations. Participants will learn the latest Supreme Court decisions, NLRB’s continuing expansion of employee rights under the NLRA, updates on developments in wage and hour laws and regulations, and developments under the ADA, FMLA and other employment laws. For more information or to register, go to https://aaimea.org/courses/annual-employment-law-update-3/

Supervisor's Toolbox ST. LOUIS - September 2026
2026-09-16 08:30 - 2026-09-30 16:30
As a supervisor, you are only as good as your people and the work they produce. This series course is designed to provide critical management skills to perform duties and responsibilities required of a management member. Participants will be able to develop a clear understanding of their job responsibilities as a supervisor, gain insight into their leadership style, and understand the basic skills needed to be an effective supervisor. For more information or to register, go to https://aaimea.org/courses/supervisor-essentials/

Principles of Leadership ST. LOUIS - September 2026
2026-09-16 08:30 - 2026-10-21 16:30
Making the jump from individual contributor to manager is one of the toughest career challenges an employee can face; it requires a new mindset and new skills. New managers no longer focus only on their personal workload – they need to know how to lead their teams to maximum productivity.

Strategic HR: Organizational Strategy & Planning LIVE ONLINE 09/16/2026
2026-09-16 09:00 - 11:00
HR Strategy: Organizational Strategy & Planning
Human Resources professionals can help their organizations evolve and grow from being only reactive to forward thinking and proactive. Organizational strategy helps identify opportunities & challenges, develop measurable goals, and provide a framework for midstream adjustments. These strategies also help all members of the organization to become more accountable and take ownership of the direction the company. Understanding HR’s role in Organizational strategy is key to aligning C-suite goals with the workforce.
At the end of this class, the participants will be able to:
• Understand the importance of organizational and strategic planning
• Analyze internal and external business environments
• Understand the role of mission, vision, and values
• Formulate and implement corporate business and functional level strategies
• Understand HR’s role in strategic planning

Unconscious Bias in the Workplace LIVE ONLINE 09/16/2026
2026-09-16 09:30 - 11:30
Understanding bias in the workplace is the first step to managing it. This course defines bias, describes how it affects the workplace and encourages learners to use that knowledge to reduce the negative effects of bias.

KLS: Interviewing Skills for the Supervisor LIVE ONLINE 09/16/2026
2026-09-16 13:00 - 15:00
Hiring the right person for the job is instrumental in today’s ever-changing business world. In this class, supervisors will learn how to use an interviewing process that focuses on past behavior is the best predictor of future behavior. Attendees will learn how to gather more in-depth knowledge about applicants, make more informed hiring decisions, and select the best candidates for open positions.

Resolving Conflict in Today's Workplace ST. LOUIS 09/17/2026
2026-09-17 08:30 - 12:00
Conflict happens. It’s a fact of life. But did you know that it can actually be helpful and productive if handled the right way? When emotions like fear, anger, resentment or blame get in the way, it makes dealing with conflict more difficult. This training does not promise to end conflict for you, but it will help you deal with it more effectively for all concerned. Learning how to confront and resolve conflict can make the difference between a long healthy career or one filled with headaches and stress. For information or to register, go to https://aaimea.org/courses/dealing-conflict-workplace/

Intro to Microsoft OneNote LIVE ONLINE 09/17/2026
2026-09-17 09:30 - 11:30

Legal Side of Supervising ST. LOUIS 09/17/2026
2026-09-17 13:00 - 16:30
Every day supervisors deal with employment situations that, if not handled responsibly and legally, can result in serious consequences, including penalties or lawsuits. Regardless of your experience as a supervisor, you can always benefit from learning more, or refreshing your memory, about essential employment law.
