AAIM

Working with Difficult People PEORIA 06/11/2026 - CANCELLED
2026-06-11 13:00 - 16:30 (America/Chicago) | AAIM St. Louis Office, 12851 Manchester Rd., Suite 150, St. Louis, MO, 63131, United States
There are difficult people everywhere, and everyone has to deal with them. There will always be coworkers, managers, or customers who push you over the edge. The good news is that you don’t have to be their victim. And while you can’t change difficult people, you can communicate with them in such a way they change themselves. This course shows ways to recognize the common types of difficult people, how to coach that behavior and respond assertively. https://aaimea.org/courses/working-difficult-people/

Beyond Supervisor Essentials ST. LOUIS - June 2026 - CANCELLED
2026-06-12 13:30 - 2026-06-26 21:30
You've got the basics of supervising down. The next step is to refine your skills and add new ones to move up to being an exceptional Supervisor. This 3-Day series course is designed to provide those next level management skills for Supervisors who have been through AAIM's Supervisor Essentials course. Participants will be exposed to skills beyond basic responsibilities of a supervisor. This next step in AAIM's Supervisor training curriculum explores Delegation Skills, Dealing with Conflict, Leading Change, Delivering Performance Appraisals, Interviewing Skills, and Building Teamwork.

Compliance Communication Support with ChatGPT LIVE ONLINE 06/12/2026 - CANCELLED
2026-06-12 14:30 - 16:30

Exploring Emotional Intelligence LIVE ONLINE - June 2026
2026-06-16 09:00 - 2026-06-23 11:00
Emotional Intelligence or EI is the ability to recognize your emotions, understand them, and see how they affect those around you. Having high emotional intelligence also means you understand other people’s emotions. This allows you to manage your relationships better and avoid potential conflicts. In this course, we will explore tactics to understand moods & emotions, understand how to use emotions to facilitate thought, as well as understand how to recognize and regulate emotions in yourself and in others to improve your own EI. This course is designed to help individual contributors, supervisors and team leaders alike improve their ability to work effectively with others.

Strategic HR: Performance Management LIVE ONLINE 06/16/2026 - CANCELLED
2026-06-16 14:30 - 16:30
HR Strategy: Performance Management
Effective organizations are continually assessing and evaluating the productivity of their employees. By doing so, HR can assist in improving and maximizing the overall organization’s effectiveness. Performance Management is most strategic and effective when it involves every person in the organization with HR driving the processes. This class will help HR professionals understand how to develop a strategy to measure performance and implement best practices to drive it throughout their organization.
At the end of this class, participant will be able to:
• Explain why performance management is important
• Relate individual performance to organization performance.
• Identify a variety of performance appraisal methods
• Understand and Recognize common issues associated with performance appraisals
• Develop effective performance management systems and processes
• Understand HR’s role in performance management

Copilot for Everyone: Getting Started with Free Copilot - 06/16/2026
2026-06-16 13:30 - 15:30
Unlock the power of Microsoft 365 Copilot Chat for your everyday work—even if you haven’t paid for the Copilot subscription! Copilot Chat is now built into Outlook, Word, Excel, and more, so you get a seamless chat experience across all your favorite apps. In this focused 2-hour class, you’ll learn how to craft effective prompts for this version and add your own content to give Copilot the context it needs to deliver smarter, more relevant results. We’ll also break down the differences between Copilot versions and show how your data stays protected, no matter which one you use.

KLS: Onboarding with Impact LIVE ONLINE - 06/17/2026 - CANCELLED
2026-06-17 14:00 - 16:00
This practical training helps frontline supervisors understand their critical role in creating a positive and engaging experience for new employees—especially in manufacturing and non-office environments. Participants will learn how to take ownership of onboarding in a way that boosts retention, builds team culture, and sets new hires up for success.

Critical Thinking Skills LIVE ONLINE 06/17/2026
2026-06-17 09:30 - 11:30
Critical thinking is the foundation of most essential workplace skills including problem-solving, decision-making, leadership, and strategic thinking. It’s what helps people to find new solutions to tricky problems, avoid emotional thinking, and work together more efficiently. It can be the difference between success and failure, and it gives you a skill that will increase your effectiveness in your job.

Number Crunching with Excel Pivot Tables LIVE ONLINE 06/17/2026
2026-06-17 11:00 - 15:00
Pivot tables are the perfect solution when summarizing and analyzing large amounts of data. You can access a whole new information set in just a few clicks. Pivot tables extract meaning from that seemingly endless jumble of numbers on your screen. It lets you group your data differently to draw helpful conclusions more quickly. If you work with large amounts of data in Excel, you need to know Pivot Tables to work more efficiently.

Resolving Conflict in Today's Workplace ST. LOUIS 06/17/2026
2026-06-17 13:00 - 16:30
Conflict happens. It’s a fact of life. But did you know that it can actually be helpful and productive if handled the right way? When emotions like fear, anger, resentment or blame get in the way, it makes dealing with conflict more difficult. This training does not promise to end conflict for you, but it will help you deal with it more effectively for all concerned. Learning how to confront and resolve conflict can make the difference between a long healthy career or one filled with headaches and stress. For information or to register, go to https://aaimea.org/courses/dealing-conflict-workplace/

Effective Employee Coaching and Development with ChatGPT 06/18/2026 - CANCELLED
2026-06-18 14:00 - 16:00

Leading Change for HR Professionals - LIVE ONLINE - 06/18/2026 - CANCELLED
2026-06-18 18:30 - 20:30
Change is constant, and HR plays a critical role in guiding organizations and employees through transitions. In this interactive session, HR leaders will learn how to drive, facilitate, and support change while minimizing resistance and maintaining engagement. Through real-world scenarios and group discussions, participants will develop strategies to lead change with confidence and alignment to business goals.

Interpersonal Communication Skills LIVE ONLINE - June 2026
2026-06-18 13:00 - 2026-06-25 15:00
Every relationship, both personal and professional, is dependent upon communication. Successful projects and businesses depend on people accurately understanding one another. In this course, participants will learn to communicate with clarity, eliminate communication barriers, influence the actions and thoughts of others, and respond assertively. Participants receive a personal DiSC Assessment based on their communication style

Assertive Communication Advantage Series LIVE ONLINE - June 2026
2026-06-19 09:30 - 2026-06-26 11:30
This 2-part series helps the non-assertive speak up and the aggressive tone down for more productive work relationships. It offers practical ways to express yourself and influence people without being pushy or overbearing. In other words, boost your communication abilities for interpersonal and professional success.

Active Listening Skills ST LOUIS 06/23/2026
2026-06-23 08:30 - 12:00
The number one cause of confusion, stress, miscommunication, and conflict comes from people not listening to each other. With so many distractions, high levels of stress, and packed schedules, it’s hard to focus on what people around you are saying. In this course, participants will find that active listening is the ‘bridge’ between being a ‘so-so listener’ to a dynamic listener. This class teaches ways to strengthen concentration, change listening habits, manage interruptions and monitor reactions to effectively communicate. For more information or to register, go to https://aaimea.org/courses/active-listening/

Strategic HR: HR Metrics & Analytics LIVE ONLINE 06/23/2026
2026-06-23 09:30 - 11:30
Strategic HR: HR Metrics & Analytics
Knowing your business as an HR Professional is key to getting what you need to improve your teams and overall organization. The best HR teams measure and track specific metrics to align their goals to the business goals for their companies. To do this, they must know what matters most and how HR metrics align with those priorities. This course will review different types of data, its sources, what it means, and how to make recommendations based on what your data tells you about impacting the organization’s goals.
At the end of this class, participants will be able to:
• Understand the difference between metrics and analytics
• Determine alignment of HR initiatives with strategy goals of the business
• Learn what to measure and how to measure
• Understand data analysis
• Identify key metrics and translate data into meaningful insights
• Communicate Recommendations
• Develop an Action Plan

Building Commitment & Accountability ST. LOUIS 06/23/2026
2026-06-23 13:00 - 16:30
Leaders in organizations frequently speak about creating a culture of ‘accountability’. But what is ‘accountability’? Why is it important and what does it look like in a high-performance organization? In this course, managers and leaders will learn the components of accountability and how they can both build and be part of a culture of accountability. For more information or to register, go to https://aaimea.org/courses/building-commitment-accountability/

Supervisor's Toolbox ST. LOUIS - June 2026
2026-06-24 08:30 - 2026-07-08 16:30
As a supervisor, you are only as good as your people and the work they produce. This series course is designed to provide critical management skills to perform duties and responsibilities required of a management member. Participants will be able to develop a clear understanding of their job responsibilities as a supervisor, gain insight into their leadership style, and understand the basic skills needed to be an effective supervisor. For more information or to register, go to https://aaimea.org/courses/supervisor-essentials/

Principles of Leadership ST. LOUIS - June 2026
2026-06-24 08:30 - 2026-07-29 16:30
Making the jump from individual contributor to manager is one of the toughest career challenges an employee can face; it requires a new mindset and new skills. New managers no longer focus only on their personal workload – they need to know how to lead their teams to maximum productivity.

KLS: Interviewing Skills for the Supervisor LIVE ONLINE 06/24/2026
2026-06-24 09:00 - 11:00
Hiring the right person for the job is instrumental in today’s ever-changing business world. In this class, supervisors will learn how to use an interviewing process that focuses on past behavior is the best predictor of future behavior. Attendees will learn how to gather more in-depth knowledge about applicants, make more informed hiring decisions, and select the best candidates for open positions.

Working with Difficult People LIVE ONLINE - June 2026
2026-06-24 09:00 - 2026-07-01 11:00
There are difficult people everywhere, and everyone has to deal with them. There will always be coworkers, managers, or customers who push you over the edge. The good news is that you don’t have to be their victim. And while you can’t change difficult people, you can communicate with them in such a way they change themselves. This course shows ways to recognize the common types of difficult people, how to coach that behavior, and respond assertively.

Legal Side of Supervising ST. LOUIS 06/25/2026 - CANCELLED
2026-06-25 13:30 - 17:00
Every day supervisors deal with employment situations that, if not handled responsibly and legally, can result in serious consequences, including penalties or lawsuits. Regardless of your experience as a supervisor, you can always benefit from learning more, or refreshing your memory, about essential employment law.

HRE: Employee Recordkeeping, Reports & Personnel Files LIVE ONLINE 06/25/2026
2026-06-25 09:00 - 11:00
Participants will learn an introduction to postings, recordkeeping and retention, immigration law and access to personnel files. This session will serve as a guide for participants as well as reference materials when situations arise that are not part of the normal operations with the business.

Copilot for Documents and Data - 06/25/2026
2026-06-25 09:30 - 11:30
If you’re looking for practical ways to work more efficiently in Word, Excel, and PowerPoint, this 2-hour class introduces how Microsoft 365 Copilot can help streamline your workflow. You’ll learn how to use Copilot as a writing as﻿sistant in Word, a data analyst in Excel, and a slide designer in PowerPoint.

Sales Communication Skills LIVE ONLINE 06/25/2026
2026-06-25 13:30 - 15:30
As a Sales Team member, you constantly have opportunity to use Value Added Selling to share the benefits of your Products and Services, your organization, and yourself. A clear Elevator Speech can help you quickly share your broad value with Prospects and Clients. In addition, you are challenged by the Objections that clients have as you attempt to provide solutions. This module provides tools for proactively managing discussions and provides a simple structure for Overcoming Objections professionally.

At the end of the module, you will be able to:
• Develop a personal Elevator Speech that reflects Value Added selling
• Deliver the Elevator Speech in both formal and informal settings
• Use proactive Objections phrasing to manage client conversations
• Apply professional Objections structures to manage specific business-related concerns

Compliance Through Case Study Session 1 In-Person 06/25/2026
2026-06-25 13:30 - 15:30
A case-law-driven session covering the first 72 hours of any leave, accommodation, or injury request. Three real cases — facts, ruling, where the employer went wrong, and how to apply the lesson in your workplace. The teaching happens live; a short pre-session brief is sent approximately one week before so you walk in oriented to the facts.

Compliance Through Case Study Session 1 Live Online 06/25/2026
2026-06-25 13:30 - 15:30

Assertive Communication Skills ST. LOUIS 06/30/2026
2026-06-30 08:30 - 16:30
To be successful in today’s challenging workplace, you must be able to communicate effectively and efficiently. This course teaches key communication skills that helps you speak, write, and behave in an assertive way. In addition, the course provides key strategies for overcoming mental roadblocks while building confidence, and gives you relationship strategies that build rapport and help overcome personality conflicts. For more information or to register, go to https://aaimea.org/courses/assertive-communication-skills/

Unconscious Bias in the Workplace LIVE ONLINE 06/30/2026
2026-06-30 09:30 - 11:30
Understanding bias in the workplace is the first step to managing it. This course defines bias, describes how it affects the workplace and encourages learners to use that knowledge to reduce the negative effects of bias.

Copilot for Communication and Collaboration - 06/30/2026
2026-06-30 13:30 - 15:30
Copilot for Communication and Collaboration: Ready to work smarter and faster with your inbox and meetings? Join this focused 2-hour class and discover how Microsoft 365 Copilot in Outlook and Teams can help you manage emails, meetings, and chats with ease. Stop spending hours sorting through email threads and taking notes—Copilot effortlessly summarizes conversations, drafts responses, and highlights key points from meetings, so you don’t have to watch recordings or jot down notes yourself.
