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X-WR-CALDESC:Events for AAIM
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DTSTART:20260308T080000
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DTSTART:20261101T070000
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DTSTART;TZID=America/Chicago:20261215T093000
DTEND;TZID=America/Chicago:20261215T113000
DTSTAMP:20260820T131021
CREATED:20260614T154248Z
LAST-MODIFIED:20260723T195443Z
UID:10001614-1797327000-1797334200@aaimea.org
SUMMARY:Exceptional Customer Service LIVE ONLINE 12/15/2026
DESCRIPTION:As Account Team Members build relationships with clients\, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients\, especially by phone and email\, can be a challenge. Further\, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for improving Customer Communication with all Clients. \n  \nAt the end of the course\, you will be able to: \n• Understand the 3 Pillars of Exceptional Customer Service \n• Learn Best Practices for Managing Difficult Clients \n• Apply Assertive Communication Keys to Build Client Relationships \n• Review Fundamentals for Writing Clear and Concise Emails \n• Share Phone Etiquette Best Practices to Improve Client Communication \n  \n 
URL:https://aaimea.org/cal-date/exceptional-customer-service-live-online-12-15-2026/
LOCATION:AAIM St. Louis Office\, 12851 Manchester Rd.\, Suite 150\, St. Louis\, MO\, 63131\, United States
ORGANIZER;CN="Solutions Team":MAILTO:register@aaimea.org
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DTSTART;TZID=America/Chicago:20261215T100000
DTEND;TZID=America/Chicago:20261215T170000
DTSTAMP:20260820T131021
CREATED:20251204T203759Z
LAST-MODIFIED:20251217T163617Z
UID:10001423-1797328800-1797354000@aaimea.org
SUMMARY:MS Excel Level 3 LIVE ONLINE  12/15/2026
DESCRIPTION:This Excel course is a day of finding ways to save time and energy digging into your data to get the desired result. You will be introduced to various functions that will quickly condense substantial amounts of data through a Pivot Table\, pull out specific data through VLOOKUPs\, conditional and logical functions\, and save time through macros\, data validation\, and more. This class is a segue into our more focused courses for individual advanced Excel topics.  
URL:https://aaimea.org/cal-date/ms-excel-level-3-live-online-12-15-2026/
LOCATION:AAIM St. Louis Office\, 12851 Manchester Rd.\, Suite 150\, St. Louis\, MO\, 63131\, United States
ORGANIZER;CN="Solutions Team":MAILTO:register@aaimea.org
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