The constructive handling of disagreement is central to personal satisfaction and organizational effectiveness. Improved skills in managing interpersonal differences will enrich your work, your relationships, and your career.

Every encounter with someone whose ideas, approaches, and strategies differ from our own offers the potential for friction, wasted time, bruised feelings, and looking foolish.

Mishandling differences leaves emotional scars, diverts energy from where it’s really needed, and undermines morale. No wonder so many people walk away from disagreement.

Despite the risk of pain and irritation, the rewards for handling disagreement constructively are gratifying and result in improved decision making.