As Account Team Members build relationships with clients, they are challenged with consistently providing exceptional Customer Service. Communicating effectively with those clients, especially by phone and email, can be a challenge. Further, managing Challenging or Demanding Clients can be overwhelming. This course provides tools for being deliberate about creating exceptional Customer Service practices and shares best practices for improving Customer Communication with all Clients.

At the end of the course, you will be able to:

• Understand the 3 Pillars of Exceptional Customer Service

• Learn Best Practices for Managing Difficult Clients

• Apply Assertive Communication Keys to Build Client Relationships

• Review Fundamentals for Writing Clear and Concise Emails

• Share Phone Etiquette Best Practices to Improve Client Communication